Medical Office Assistant - Contract

Status: This is a full-time, 12-month contract with the possibility of extension

Schedule: Monday - Friday, evening hours required.

Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB

Reports to: Program Manager

Position Summary

The Medical Office Assistant (MOA) is the first point of contact for patients and is responsible for greeting and assisting them, booking appointments, managing incoming calls and multidisciplinary team schedules. This position is key to smooth and efficient clinic operations and supports this by relaying information related to patient appointments, referrals, follow up tasks and data entry.

This position is ideal for someone who thrives in a dynamic environment and enjoys working with diverse teams. The MOAs play a vital role not only in supporting a busy family physician clinic but also in assisting with the broad range of programs offered to patients through SCPCN.

What Does the Role Do?

• General administrative and clerical duties, including reception, operating a multiline phone system, and appointment booking/follow-up

• Navigate patient phone calls and validate patient information

• Process referrals and schedule appointments for patients

• Distribute paperwork/screening tools to patients at time of appointment

• Prepare private medical billing to patients and third party

• Maintain patient records/files/EMR

• Receive and distribute incoming correspondence (mail, email, faxes and other)

• Complete office tasks such as copying, data entry, couriers and mail

• Function as a preceptor and mentor for practicum placement students provided through learning institutions

• Assist in the clinic with patient care within the MOA scope of practice

• Perform additional duties as required

Who Should Apply?

• High School Diploma

• Medical Office Assistant or Administration certification is required

• Previous experience in a medical office environment within the last five years is preferred

• 2+ years previous MOA experience preferred

• Working knowledge of medical terminology

• Previous experience with medical billing and electronic medical records preferred

• Proficiency with CHR EMR preferred

What Will Help You Succeed?

• Knowledge and experience with basic computer skills and Microsoft Office, with strong data entry skills, consistently delivering quality work with accuracy

• Strong interpersonal and verbal and written communication skills

• Patient focused orientation and commitment to providing quality services

• Strong multi-tasking, time management, and organizational skills with the ability to prioritize workload to meet demands of a fast paced, dynamic clinic environment

• Team-oriented with demonstrated ability to develop productive working relationships and partnerships with key internal and external stakeholders and balance diverse and occasionally conflicting stakeholder interests

• Strong attention to detail

• Self-motivated and self-directed with a demonstrated ability to work with minimal supervision

• Ability to work in a confidential capacity with a high level of professionalism and emotional intelligence (EI)

• Positive, professional attitude with demonstrated ability to function effectively as a member of an interprofessional team, demonstrated reliability and dependability, and ability to adapt, be flexible and work in an ever-evolving team environment.

• Resourcefulness in problem solving (solution focused)

Working Conditions

• Normal office and clinic environment
• Evening hours required one day a week.
• Two supervisory references required
• Criminal background and vulnerable sector check required

Why Work At SCPCN?

It takes an outstanding team to deliver exceptional care.

Hello, we’re the South Calgary Primary Care Network. We are change makers, innovators and community builders. We are a uniquely Alberta approach to primary care delivery. We are a group of interprofessional teams and need you to be part of the movement to bring innovative primary health care programs and services to the residents of south Calgary.

Established in February 2006, the South Calgary Primary Care Network (SCPCN) includes the areas south of Anderson Road to the southern, western, and eastern city limits.

Employees of the SCPCN enjoy a comprehensive total compensation package that includes:

• Health, vision, and dental benefits
• Health spending/wellness account
• Professional development account
• Generous vacation, sick and flex days
• Free parking available at site

The SCPCN culture is defined by 5 core values: Innovation, accountability, integrity, collaboration and wellness. They provide a foundation on which we perform work and conduct ourselves. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.

Are you ready to join us lead optimal personal and community wellness now and into the future?

If this sounds like the perfect opportunity for you, simply apply online with your resume and cover letter.

We thank all candidates for applying, however only short-listed candidates will be contacted for an interview.