New Home Specialist/Warranty Coordinator Hybrid

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people because our team is as solid as they come. At Mattamy, we are optimistic, hardworking, and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing your part of an environmentally conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

In this unique role of New Home Specialist/Warranty Coordinator Hybrid, you will support the Warranty team by covering the required administration duties as well as fulfill the responsibilities of the New Home Specialist.

What you’ll do

• Schedule Pre-delivery Orientation (PDO) appointments with homeowners that complement the build team schedules and delivery dates of the home.
• Complete Quality Assurance (QA) Inspections, working with the build teams to deliver the best possible product and experience for our homeowners and ensuring proper selections have been installed.
• Orientate the homeowners with their new home and upgrades as well as acquaint them with the operations and maintenance information of the mechanical systems installed.
• Conduct certificates of completion and facilitate and execute pre-possession homeowner correspondence and documentation.
• Collaborate with site teams to pinpoint trends in building as well as feedback from our homeowners.
• Deliver up to date and accurate reporting monthly and/or whenever required.
• Research homeowner inquiries or concerns, respond to homeowner communications after taking detailed notes and distributing to appropriate personnel.
• Assist with emergencies and handle homeowner walk-in in a timely manner.
• Respond and/or sort & distribute all incoming emails to the appropriate individual daily.
• Coordinate and schedule homeowner visits (30-day, year-end, etc.) and contact homeowners to remind them of their scheduled appointments. Follow up to ensure homeowner satisfaction with completed work.
• Update homeowners on outstanding work and explain maintenance and warranty coverage.
• Prepare, print and monitor reports for review by the Warranty Service Manager.
• Maintain all warranty service requests in BuildPro (coordinate all documentation of lists including sign-offs and updating in computer system).
• Work with service technicians to schedule service appointments.
• Coordinate service orders with trades and follow up with work orders.
• Other duties as assigned

What you bring

• Secondary school diploma.
• 2 years’ experience in the Construction Industry or extensive experience in dealing effectively with the public/homeowners.
• A valid driver’s license, have access to a vehicle and be willing and flexible to travel daily to various assigned sites.
• Ability to multi-task in a fast-paced environment and adapt to changing target dates.
• Working knowledge of Microsoft Office; Word, Excel and Outlook.
• Well organized, confident individual with the ability to meet deadlines and work within time constraints in a fast-paced environment.
• Energetic and enthusiastic approach to all tasks undertaken.
• Demonstrated interpersonal/customer service skills and experience in dealing effectively with the public/homeowners.
• Self-starter with ability to work independently and in a collaborative environment.
• Ability to manage conflict while maintaining an empathetic and helpful demeanor.

Bonus points

• Knowledge of construction terminology and Alberta New Home Warranty guidelines.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone ​can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone. ​​​​

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants will be contacted directly by the Talent Acquisition team.