Première détection par notre source: il y a 27 jours
Non-Insured Health Benefits Analyst - Casual Inventory
@ Indigenous Services Canada - Regional Delivery Sector, Ontario Region
Ottawa, ON · Sioux Lookout, ON · Thunder Bay, ON · Toronto, ON
En bref
Indigenous Services Canada is hiring casual call centre staff for the Non-Insured Health Benefits Program in Ontario. The role answers client enquiries, arranges medical transportation, grants prior approvals and processes reimbursements. Shifts run seven days a week from 7:00 a.m. to 12:00 a.m. EST, with mandatory shifts and possible short-notice overtime, and four office days a week.
Responsabilités :
- Respond to telephone enquiries from clients and providers
- Provide information on the NIHB Program
- Organize medical transportation for NIHB clients
- Grant prior approvals for NIHB benefits
- Process reimbursement requests from clients and providers
Résumé des exigences :
- Essential English language proficiency
- Reliability Status security clearance
- Flexibility for mandatory and overtime shifts
- Résumé
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · gcjobs
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Horaire | jour, soir, heures supplémentaires, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Autochtones |
| Cote de sécurité | Cote de fiabilité |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Indigenous Services Canada - Regional Delivery Sector, Ontario Region
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
About the position
Duties
Looking for meaningful work where you can make a real difference? Join the Non-Insured Health Benefits (NIHB) Program and help eligible First Nations and Inuit clients access essential health benefits, including medical transportation, mental health services, vision care, and medical supplies and equipment.
• Responding to telephone enquiries from clients, service providers, and other stakeholders
• Providing accurate and comprehensive information regarding the Non-Insured Health Benefits (NIHB) Program.
• Organize transportation for NIHB clients to access medically necessary services.
• Grant prior approvals for access to the NIHB benefits.
• Process reimbursement requests from clients and providers.
Work environment
As a member of a dynamic call centre team serving clients across Ontario, you will play a key role in delivering essential services in a fast-paced and rewarding environment. The call centre operates seven days a week, from 7:00 a.m. to 12:00 a.m. EST. This position requires flexibility in work scheduling, including mandatory shifts and, when operationally required, overtime that may be requested on short notice to support service delivery and meet client needs. Employees in this position are expected to be physically present in the office four days per week
Intent of the process
📢 This inventory is for casual employment. Casual employment is temporary employment of 90 working days or less in a calendar year, to meet needs for temporary vacancies arising from vacation, sick leave, training, special projects, etc.
Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
📢 Apply with Ease!
✅ Only your résumé is required.
✅ No screening questions to complete.
✅ Applying is simple, quick, and efficient. Submit your application online by clicking the “Apply” link.
Conditions of employment
Reliability Status security clearance
Learn more about security screening process.
Language requirements (essential for the job)
Applied / assessed at a later date
English essential
Learn more about language requirements.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
Preference
Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.
Learn more about preference to veterans.
How to apply
Learn more about applying for Government of Canada jobs.
Information you must provide- Your résumé
We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.
Hiring organization contact
Name: Shannon Steen - Human Resources AdvisorEmail address: [email protected]Name: Shelley Hakala - A/Manager Program Delivery
Email address: [email protected]
Apply
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