Office Administrator / Receptionist

Company Description

Master Power delivers advanced power solutions for industrial, commercial, and government applications worldwide. With roots dating back to 1962, the company combines decades of manufacturing experience with modern innovation to design reliable fuel-based generators and industrial process solutions focused on efficiency, durability, and performance.

Master Power manages the full project lifecycle, from engineering and global procurement through manufacturing and logistics. The company is committed to helping clients achieve reliable performance, operational efficiency, and cost savings. To learn more, visit https://masteraire.com/.

Role Description

The Office Administrator / Receptionist is a full-time, on-site position based in Richmond Hill, Ontario. This role is responsible for managing front-desk operations while providing general administrative and clerical support across the company.

The successful candidate will be professional, articulate, organized, and dependable, with excellent communication skills and the ability to manage multiple responsibilities effectively. As a primary point of contact for customers, vendors, and visitors, this individual must be confident in their ability to communicate clearly, handle inquiries professionally, and represent Master Power appropriately.

This position is suited for a motivated individual who takes initiative, works well independently, and is comfortable supporting different departments as business needs change. The ideal candidate will demonstrate a strong work ethic, attention to detail, a willingness to learn, and a commitment to completing responsibilities accurately and on time.

Qualifications

• High school diploma or equivalent required; post-secondary education in business administration, office administration, or a related field is an asset.
• Previous professional work experience required, preferably in administration, reception, customer service, or another customer-facing position.
• Excellent verbal communication skills, with the ability to speak clearly, confidently, and professionally with customers, vendors, visitors, and colleagues.
• Strong written and spoken English, including professional telephone etiquette, email correspondence, and business communication.
• Strong interpersonal skills, active listening abilities, and the ability to handle inquiries and challenging situations with professionalism and sound judgment.
• Excellent organizational and time-management skills, with the ability to prioritize multiple assignments, meet deadlines, and remain effective in a busy office environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to quickly learn new software and internal systems.
• Strong attention to detail and accuracy when preparing documents, entering information, and maintaining records.
• Demonstrated reliability, punctuality, and a strong sense of responsibility for assigned tasks and commitments.
• Self-motivated and resourceful, with the ability to take initiative, solve routine problems, and work independently with minimal supervision.
• Adaptable and willing to assist different departments with a variety of administrative and operational responsibilities.
• Professional appearance, positive attitude, and the ability to represent the company appropriately in all interactions.
• Receptive to feedback, eager to develop new skills, and committed to consistently improving the quality and efficiency of their work.
• Ability to exercise discretion and maintain confidentiality when handling company, employee, and customer information.

Key Responsibilities

• Serve as the primary point of contact for visitors, customers, vendors, and incoming general inquiries.
• Answer, screen, and direct incoming telephone calls promptly and professionally, ensuring inquiries reach the appropriate individuals or departments.
• Manage general email correspondence, respond to routine inquiries, and coordinate follow-ups as required.
• Provide administrative and clerical support to management and departments including sales, engineering, operations, and accounting.
• Prepare, format, organize, and maintain business documents, reports, spreadsheets, correspondence, and internal records.
• Perform data entry and maintain accurate information within CRM platforms, office software, and other company systems.
• Assist with scheduling appointments, coordinating meetings, and managing general office communications.
• Support the preparation and processing of administrative paperwork, forms, invoices, and other business documentation as required.
• Coordinate incoming and outgoing mail, packages, deliveries, and general office correspondence.
• Monitor office supplies, maintain an organized reception area, and assist with general office coordination and upkeep.
• Track assigned administrative tasks, follow up on outstanding matters, and communicate updates or potential delays proactively.
• Assist with customer inquiries and ensure requests are documented, directed, and followed up on appropriately.
• Identify opportunities to improve administrative processes, organization, and communication across the office.
• Carry out additional administrative and office-related responsibilities as assigned to support the company's daily operations.

What We Offer

• Competitive Compensation: $17.95 - $24 CAD per hour, based on experience, qualifications, and demonstrated capabilities.
• Professional Development: Opportunities to develop administrative, communication, organizational, and business skills through practical experience.
• Career Growth: Opportunities to take on additional responsibilities and advance professionally as the company continues to grow.
• Cross-Departmental Experience: Exposure to multiple areas of the business, including sales, engineering, operations, accounting, and management.
• Supportive Team Environment: The opportunity to work alongside experienced professionals in a collaborative, performance-focused workplace.
• Meaningful Responsibilities: The opportunity to take ownership of your work, contribute to daily operations, and make a direct impact on the company's success.