Publié il y a 20 jours
Bilingual Operations Officer
@ SPECTRAFORCE Canada
Mississauga, Ontario
En bref
SPECTRAFORCE Canada is hiring a bilingual Operations Officer II on a one-year contract in Mississauga, Ontario, with a possible extension or conversion based on performance. The role reviews client requests, verifies information, updates accounts and processes documents in a highly regulated banking environment, with strict accuracy and SLA targets. The schedule is Monday to Friday, 8 AM to 5 PM, hybrid with four days on site and one day from home after a four-week fully onsite training period.
Responsabilités :
- Review documents from branch partners for legal compliance
- Process accurate documents and follow up on exceptions
- Verify client information and update accounts
- Support clients in managing their finances
- Keep current with provincial legislation and internal policies
Résumé des exigences :
- Two to four years of banking experience
- Two to four years as a financial advisor preferred
- Fully bilingual in English and French
- Experience in an SLA-based role
- Proficiency in Microsoft 365 and comfort with AI tools
- Legal experience with government documents is an asset
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-21
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Collégial (DEC) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
SPECTRAFORCE Canada
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 5 |
Job Title: Operations Officer II - Bilingual
Location: Mississauga, ON L5N 5N3
Duration: 1 Year
Mon-Fri; 8AM-5PM
Extension possible: Yes, based on performance and business needs
Conversion Possible: Yes, based on performance and business needs
Work Model: Hybrid- 4 days on site and one day is wfh, for training period it will be fully onsite (4 weeks).
Overview:
The role requires employees to:
High accuracy requirements
Work in a highly regulated environment.
The team reviews requests, verifies client information, updates accounts, handles required documents and transactions, and works with partners to complete requests on time.
Complex account handling
Balancing speed with control
Maintain current knowledge of changing provincial legislation and internal policies.
Meet service level expectations while maintaining a high degree of accuracy.
Candidate Profile Details:
Degree/Level of Education: Post Secondary
Certifications Required: No
2-4 years of banking experience
SLA based, deliverables
2-4 years of banking experience as a Financial Advisor, working with clients and demonstrating strong knowledge of banking products and services, including debit and credit, chequing and savings accounts, core banking financial product knowledge. Legal experience is a very strong nice-to-have (HM's preference)
Summary Of the Role:
Typical Day-to-Day Responsibilities: Supporting clients in managing their finances, reviewing documents submitted by branch partners to ensure they meet legal requirements, and processing them if accurate or following up when needed.
How much time is being spent in meetings; 30 min daily
Who are they interacting with (internal/external): Internal
Will the contractor have access to any customer data? YES!
MUST HAVE Hard Skills:
Fully bilingual in English and French- written and verbal
2-4 years of banking experience is required
Prior experience in an SLA based role
Microsoft 365 proficiency- Excel, Outlook, and Word
Comfortable using AI technology
Soft Skills:
Excellent communication skills- both written and verbal
Decision making skills
Attention to detail and accurcay
Ability to multiask and manage volumes
Collaboration skills
Nice-To-Have
Legal experience- working with legal government documents
Disqualifiers –
job hopping
short- term contract
Journal
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