Receptionist

First Nations Health Consortium

Employment Opportunity

Receptionist, Edmonton AB - Full Time

The First Nations Health Consortium (FNHC) is seeking a professional, organized, and compassionate Receptionist to join our team. As the first point of contact for callers, visitors, and staff, the Receptionist plays a vital role in ensuring smooth communication and efficient office operations. The position would be best suited to individuals who have knowledge and experience providing support to multiple teams in a high-volume office. This position requires a high level of professionalism, attention to detail, and the ability to handle sensitive information with discretion.

Working to uphold Jordan's Principle, the Consortium provides a 'service coordination' role in Alberta for all First Nation children living on or off reserve and serves as the link between any First Nation child and the service or program need for the child.

Summary of Key Responsibilities

• Answer and Direct Calls: Promptly answer incoming calls using a polite and professional greeting. Collect caller information and route calls to the appropriate department or staff member, following established procedures.
• Call Documentation: Accurately log all calls in the call tracking system and ensure information is complete and up to date.
• Voicemail and Fax Management: Check, document, and forward voicemails and faxes within assigned timeframes. Categorize and track messages for accountability.
• Visitor and Staff Sign-In: Manage monthly staff sign-in sheets and daily staff check-ins. Ensure all records are uploaded and stored according to FNHC protocols.
• Manage boardroom bookings: including room setup, equipment setup requirements and coordinating lunches for meetings and other events, as required.
• Mail, Courier and Package Handling: Receive, log, and distribute incoming mail and packages. Maintain accurate tracking sheets and ensure timely delivery or secure storage of undelivered items.
• Supply Ordering: Conduct supply checks, prepare order sheets, and coordinate order placement.
• Hotel Coordination: Assist with hotel bookings for staff, track confirmations, and manage related documentation.
• Portable Wi-Fi Modem Management: Oversee the sign-out and return process for portable Wi-Fi modems, ensuring accurate recordkeeping and device security.
• Professional Conduct: Maintain a calm, courteous, and professional demeanor at all times, including when handling difficult or abusive calls.

Qualifications

• Minimum 2 or more years’ experience in an administrative assistant or receptionist role

• Office administration certificate or diploma is an asset. High school diploma
• Experience working with First Nations people and communities with demonstrated cultural knowledge and competencies
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office Suite and familiarity with shared drives (e.g., Teams)
• Ability to handle confidential information with discretion
• Ability to remain calm and professional in challenging situations
• Maintaining cleanliness and order of reception area and common areas
• Driver’s License required
• Criminal Record Check, Child Welfare Check and Vulnerable Sector Check required

Key Attributes

• Friendly and welcoming attitude
• Detail-oriented and reliable
• Strong problem-solving skills
• Team player with a willingness to support colleagues

FNHC is committed to providing a safe, respectful, and inclusive workplace. We encourage applications from qualified individuals, as well as all those who can contribute to the diversity and excellence of our organization.

How to Apply

Please submit your resume and a cover letter outlining your relevant experience and interest in the role to [email protected].

Closing Date: This posting will remain open until a suitable candidate is found.

NOTE: From those selected for consideration, three references are required with at least two being current/previous supervisors. Applicants are thanked in advance for their interest however only those selected for consideration/interview will be contacted.