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Reservations Agent

@ Coast Hotels

Toutes ses offres Site Web

Vancouver, Colombie-Britannique

1+ ans d’expérience
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En bref

Coast Hotels is hiring a Central Reservations Sales & Service Agent to handle reservation inquiries by phone, email and fax, promote packages and support guests and Ambassadors. The role is based in the downtown Vancouver office and requires a flexible schedule including evenings, weekends and holidays.

Responsabilités :

  • Process reservation inquiries by phone, email and fax
  • Sell packages to achieve room sales targets
  • Handle confidential guest information and complaints
  • Draft correspondence and maintain organized records

Résumé des exigences :

  • Secondary school diploma
  • 1-2 years related experience, 6 months in customer service
  • Advanced communication and customer service skills
  • Intermediate MS Office skills
  • Flexible schedule including evenings, weekends and holidays

Outils et compétences

MS Office Suitehotel reservation system
Source et dates

Site carrière / système de candidatures · dayforce-feed

Date publiée par l’employeur
2026-11-03
Première détection par notre source
2026-11-04
Mise à jour du dossier source
2026-11-04

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Horairesoir, jours fériés, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
FormationSecondaire (DES) (exigé)
Avantages mentionnésRabais employé, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Coast Hotels

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Refreshingly Local™

Description complète de l’entreprise

Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.716.6199. Please note: Our LinkedIn inbox is not monitored 24/7. If you have a guest inquiry, our Central Reservations team would be happy to help at 1.800.716.6199 during regular business hours. Looking to join our team? We don’t process job applications here, but you can check out all our current openings and apply at www.coasthotels.com/careers.

Abonnés LinkedIn
10 944
Personnes associées sur LinkedIn
455
Bureaux déclarés
  • 700- 535 Thurlow Street, Vancouver, BC V6E 3L2, CA
  • 1301 6th Ave, Seattle, Washington 98101, US
Catégories d’activité
  • Resorts
  • Hospitality
  • Hotel
  • Tourism
Autres noms enregistrés
  • Coast Hotels
Spécialités
  • hotels
  • resorts
  • accommodations
  • tourism
  • and food & beverage
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering…

ChampValeur
SecteurHospitality
Taille1,001-5,000 employees
Siège socialVancouver, BC
Type d’organisationPrivately Held
Fondée en1972
Spécialitéshotelsresortsaccommodationstourismand food & beverage
Offres sur Jobsy9
LinkedInVoir la page
Description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.



The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.

Responsibilities:

  • Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax
  • Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
  • Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
  • Drafts correspondence and coordinates related materials
  • Maintains accurate and organized files and records
  • Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
  • Other duties as required

Skills/Knowledge/Experience:

  • Secondary School Diploma
  • 1-2 years of related experience with at least 6 months in a customer service role
  • Proven ability to learn and operate new technologies
  • Advanced communication, interpersonal, and customer service skills
  • Some experience with conflict resolution required
  • Intermediate level in the use of MS Office Suite
  • Understands/speaks a different language is an asset
  • Knowledge of hotel reservation systems an asset
  • Previous experience in the hotel industry an asset
  • Exemplifies Coast’s core values and enjoys working in a culture of accountability
  • Able to work a flexible schedule which includes evenings, weekends and holidays
  • Able to work in our downtown Vancouver Office


Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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