Restaurant Manager

Tim Hortons

JOB POSTING: RESTAURANT MANAGER (CO-MANAGER / LEADERSHIP TEAM)

Location: Lacombe, AB | Position Type: Full-Time Management

ABOUT THE ROLE

At Tim Hortons, exceptional hospitality is a team effort—starting at the top. We are seeking an energetic, guest-focused Restaurant Manager to partner directly with our existing Manager in a cohesive leadership Team.
In this role, you won't be flying solo. You and your co-manager will work hand-in-hand to lead daily operations, support our team, and drive financial success. Your shared primary mission will be putting the guest first—fostering a warm, welcoming environment for our regulars, building team morale, and delivering the high-quality experience our community expects.

KEY RESPONSIBILITIES

1. Lead Hospitality & Community Connection

Drive Guest Satisfaction: Partner to champion a guest-first culture across all areas—kiosk, front counter, and drive-thru.

Service Recovery with Care: Resolve guest feedback with empathy and professionalism, turning every challenge into a positive experience.

Community Presence: Engage with our local community and help build a friendly, neighborhood feel in the restaurant.

2. Co-Lead & Develop the Team

Shared Leadership: Work side-by-side with your co-manager to recruit, onboard, and train team members, creating a supportive and well-coached workforce.

Culture & Open Communication: Maintain an open-door environment, keeping communication seamless across all shifts through shared daily logs and shift hand-offs.

Build Bench Strength: Identify high-potential team members and coach them toward future leadership growth.

3. Joint Operational & Financial Management

Always Fresh Quality & Standards: Guarantee that Tim Hortons Always Fresh standards, product presentation, and speed-of-service targets are consistently met.

Business & Inventory Controls: Collaborate on managing food, paper, and labor costs, overseeing ordering, tracking waste, and administering payroll.

Facility & Safety Compliance: Ensure restaurant cleanliness, building maintenance, equipment care, and full compliance with occupational health and safety standards.

WHAT YOU BRING

Collaborative Mindset: A strong team player who communicates proactively, shares accountability, and thrives when working alongside a leadership partner.

Hospitality-First Heart: A genuine passion for guest service and creating positive, high-energy work environments (QSR or retail management experience preferred).

Business Acumen: Experience or familiarity with schedules, inventory control, and operational workflows.

Adaptable & Dependable: Flexible to cover key operational shifts and lead by example on the floor.

WHY JOIN OUR LEADERSHIP TEAM?

Shared Responsibility: Enjoy a supportive management structure where you share operational goals, ideas, and scheduling.

Competitive Compensation: Attractive hourly rates with performance incentives.

Comprehensive Benefits: Health and dental coverage package plus paid training and leadership development.

Perks: Coffee!! Free coffee, of course. And food discounts on shift.

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. Tasks such as meeting brand standards, maintaining inventory and maintaining a positive work environment for all, are key responsibilities.

You are keen to develop and deploy expertise in recruiting, training, and coaching a team to achieve and maintain our high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!

Your practical knowledge and experience in recruiting, training and coaching team members makes you an ideal candidate for this role.

Candidates with high potential, but limited experience in our industry can also apply through our Management Trainee Program. Within this program candidates learn all the restaurant positions and management tasks. Predetermined benchmarks see the candidate rapidly advance, effectively from; Team Member, to Supervisor, to Management.

Why work for us?

• Dynamic work environment

• True Leadership Role in the Community

• Health Benefits after 3 months

• Extremely Competitive Wage Rates based on experience and availability.

• Overtime Paid

• Extensive Bonus Structures based on Clear Metrics and Restaurant Performance (Drive Thru Times & Speed of Service, Guest Satisfaction, Audit Results) over $15 000 in possible bonus potential per year.

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences

• Have a strong competitive nature

• Pride yourself on building relationships with your team, guests and community

• Have strong operational experience

• Have a passion for coaching, mentoring and are comfortable delegating tasks with an even temperament.

• Enjoy leading a diverse team in a fast-paced environment

• Are available to work a 40 hour work week on "Tim's Hours." Like any position in the hospitality industry, this is not a Monday to Friday office job. Of course, there is a schedule

Job applicants responding to this posting are applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.