Restaurant Manager

Employer: Aquilini Restaurants Limited Partnership o/a Elisa

Position: Restaurant Manager

Terms of Employment: Full-time / Permanent

Vacancies: One

Location: Vancouver, British Columbia

Employment Address: 1109 Hamilton Street, Vancouver, BC V6B 5P6

Hours of Work: 40 hours/week

Language: English

Benefits: Dental and extended health benefits, life insurance. Eligible for discretionary bonuses and/or salary increases in accordance with company policy.

Salary: $80,000 CAD / year

Contact: Please apply directly online at: https://app-elb.pushoperations.com/ats/job-postings/04b50744-2ed0-47a4-8197-f520cc070288/public

About Us

Elisa is a contemporary steakhouse offering modern takes on meats plus seafood, sides, wines and cocktails. Taking center stage on Elisa’s menu, are flame-grilled premium fine cuts from around the world, sustainable seafood, and locally sourced produce, all prepared by Executive Chef Andrew Richardson on a stunning Grillworks Infierno.

Role Summary

The Restaurant Manager for Elisa in Vancouver’s trendy Yaletown will help inspire, develop, oversee, and manage the front-of-house team, while working closely with the management team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

Duties:

• Actively participating in activities essential for successful operations of our fine dining restaurant

• Serving as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams

• Maintaining exceptional standards of professionalism and hospitality

• Orchestrating seamless front-of-house operations across all services, maintaining the detailed standards expected of a high hospitality guest experience

• Responsibility for greeting guests, managing VIP reservations, and cultivating long-term relationships that foster loyalty

• Anticipating guest needs with intuitive, unobtrusive service to resolve concerns before they arise

• Overseeing pacing of covers in a high-volume environment without compromising the intimacy or quality of the dining experience

• Ensuring the delivery of superior customer service through effective staff training and education

• Executing and overseeing tableside preparations including Caesar salad, beef tartare, pasta alla chitarra, branzino, and others with technical mastery

• Designing and delivering structured training programs covering service protocols, menu knowledge, wine education, and tableside technique

• Conducting daily pre-shift briefings that energize the team, communicate specials, and set the tone for exceptional service

• Coaching, mentoring, and retaining top front-of-house talent through clear performance expectations, regular feedback, and career development pathways

• Managing scheduling, labour allocation, and staffing levels to optimize service quality and operational efficiency across high-volume covers

• Overseeing reservations strategy, table management, and cover flow in partnership with the reservations team

• Monitoring and reporting on key operational metrics including guest satisfaction scores, and labour costs

• Under the direction of the Restaurant Director, initiating and executing special projects as required

Requirements:

• Minimum 5 years of progressive front-of-house management experience, with at least 2 years in a Michelin-starred (1-star minimum) or equivalent fine dining environment

• Related university degree or an equivalent combination of education and experience

• Demonstrated experience with front-of-house priorities, with a focus on fine dining

• In-depth, working knowledge of European wines, including regional appellations, producers, and vintage variation, formal certification (WSET Level 3, CMS, AIS or equivalent) strongly preferred

• Fluent in European culinary terminology, regional cuisine, and food culture

• Proven track record in staff training, team building, and performance management within a fine dining setting

• Experience managing high-volume service (250+ covers per service) without compromise to quality or guest experience

• A solutions-provider committed to a vision of service to create an ultimate guest experience

• Strong verbal and written English communication skills; Additional language skills, particularly Italian, are a significant asset

• Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners

• Excellent planning, organizational and problem-solving skills

• Comfortable with dealing with media, public speaking, and VIP guests

• Flexibility to work evenings, weekends, and holidays