Senior business analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

Senior Business Analyst, Health Informatics, MEDITECH Expanse

The Quality Assurance/Testing portfolio has a temporary full-time Senior Business Analyst position available to support the Automation/Scripting and Testing activities for the MEDITECH program within Fraser Health.

Please note that this temporary position is available to start immediately and the end date for this temporary position is Dec 31st, 2026

Do you want to utilize your analytical & technical skills, information systems knowledge and contribute to creating effective processes? Do you tackle technical and strategic challenges using innovative ways? Do you like contributing and leading teams to success? If so, then keep on reading.

Bring your real passion for innovation and performance in technology as you contribute to changing lives in healthcare.

Utilize your strong testing, scripting & automation skills in this challenging and rewarding Senior Business Analyst role.

You will provide senior-level expertise, take on hands-on automation and testing work, mentor junior team members, collaborate with a wide range of stakeholders and ensure the work you are doing aligns with the MEDITECH program’s expectations and is reflective of measurable results.

You will also provide backup coverage to the Testing & Scripting Leads as needed.

Build your career experience as you focus on some of the following key roles and responsibilities:

TESTING:

• Work closely with the Test Lead and other team members to contribute to the development of project level Test Strategy
• Understand the end-to-end clinical workflows and get involved in test cases preparation and hands-on testing for applicable in-scope test types
• Support the Test Lead in coordinating the Test planning & execution activities for each of the in-scope test types and ensure they are completed within the prescribed timelines
• Get trained on using Expanse functionalities (end to end)
• Identify and log defects during testing
• Participate in Defects Triage sessions; triage defects and own the defect life cycle process
• Ensure traceability between workflows, test cases and their test results are in place
• Support the Test Lead in various testing initiatives
• Be proactive, identify and support Usability tests implementation for suitable areas of MEDITECH Expanse
• Provide support to all required stakeholders
• Contribute to the test planning and testing for Priority Packs and yearly mock Disaster Recovery
• Mentor the junior testers, ensure test deliverables are of high quality

SCRIPTING & AUTOMATION:

• Be a subject matter expert in using the Power Automate scripting tool, Power BI for reports, defining processes and best practices
• Take ownership of ongoing scripting/automation activities & upcoming initiatives
• Attend Knowledge transfer sessions to understand the current state

• Get trained on using Expanse functionalities (end to end)

• Perform hands-on development and maintenance of automation scripts
• Mentor junior team members and contribute to the team’s success
• In consultation with the Automation lead, script requestor & applicable stakeholders, establish suitable timelines for preparing and executing the Automation scripts
• Engage in multiple ongoing scripting initiatives; ability to prioritize
• Work towards building an effective automated Regression suite
• Offer analytical support to clinical users by extracting, cleaning and modeling data from electronic health records systems like MEDITECH, utilizing software such as Excel and Microsoft SQL Server
• Collaborate with Health Informatics departments, partner organizations, infrastructure support teams and external vendors as required

NOTE: Above are some of the key roles and responsibilities. Considering the nature of the program and portfolio, the candidate is expected to be flexible and take-on additional roles and responsibilities which includes working for other portfolios and different areas of work (outside of Testing and Automation).

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field.
• At least Five (5) to Seven (7) years recent related experience working at a medium to large sized organization:
  • Performing hands-on end to end testing in an electronic health record setting for various test types like Unit/Functional, Integration, Usability, Regression, Devices Readiness (including printers testing at sites), User Acceptance
  • Hands-on Automation & Scripting (preferably using the Power Automate tool)
  • Experience with Power BI
  • Experience with health and corporate information systems
• Prior experience required with Automation, Usability Engineering Framework, UX Design and Testing (including Usability)
• Proven work experience and strong proficiency in SQL, R, Python, Power BI and Power Automate
• Good hands-on experience extracting, cleaning, and modeling data from electronic health records systems like MEDITECH; utilizing software such as Excel, iPeople Direct Table Viewer, Power BI and Microsoft SQL Server
• An added advantage if you have experience with an electronic health information system such as MEDITECH, Paris, Intrahealth Profile, CST and tools such as Power Automate and Power BI

• Ability to understand end to end workflows and create test cases from these
• Mentor junior team members during test cases creation and responsible for reviewing and ensuring accuracy of these test cases
• Mentor junior team members during automation scripting and script runs
• Promote teamwork and contribute to the team’s success
• Responsible for the logistics of room bookings and devices required for testers during various test phases

• Excellent verbal and written communication skills, with the ability to effectively communicate complex technical solutions to non-technical stakeholders
• Proficient Excel, PowerPoint and Visio skills
• Ability to support the Test Lead & Automation Lead in day-to-day deliverables
• Experience working in a multi-disciplinary environment including providers and clinicians

An equivalent combination of education, training, and experience will be considered.

Additional Requirements:

• Flexibility to work in a hospital setting (having various shift timings) during software releases and to provide end user support
• Willingness to multitask between portfolio activities and across portfolios
• Ready to work in a highly rewarding & challenging environment with frequent changes to be expected

This temporary full-time position will be based at our Central City Office, Surrey, B.C. with a hybrid work model.

Please note that you will be required to travel to various hospitals/sites to support different engagements, site readiness and go-live support activities (involving 12-hour work shifts at the hospital/site during go-live support). Due to this, a mandatory requirement is the candidate needs to have a BC Driver’s License and access to a car.

We require the candidate to be flexible to work additional hours as and when required (including early mornings, evenings and/or weekends).

If this sounds like an excellent role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields
• Fantastic opportunities for support and management roles are available as you advance within the organization
• Competitive salary package, including comprehensive health benefits coverage
• A chance to create a difference every day in the world of health care

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.

Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.

Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.

Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.

Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.

Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.

Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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