Senior Business Analyst, Operations

Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction. Our mission is simple: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence.

Location: Ontario

Reports To: Vice President, Operations

Salary Range: $85,000 to $115,000

Strive is seeking a Senior Business Analyst to play a critical role in building the next generation of lending technology platforms, and enterprise operations. This role sits at the intersection of business strategy, technology delivery, and regulatory compliance; translating complex business needs into clear, actionable requirements that drive high-quality outcomes.

The Opportunity

This is not a “write requirements and hand them off” role. You’ll be deeply embedded with product, technology, and business leaders, helping shape what we build and how we build it.

You will work on foundational technology initiatives across lending origination and servicing, influencing product direction, system design, and delivery outcomes. If you enjoy ambiguity, value collaboration, and like seeing your work quickly turn into real products, this role offers a meaningful opportunity to make an impact.

Key Duties and Responsibilities

• This is a cross-functional role that will be responsible for working with all aspects of the business at Strive
• Work with various parts of the organization on special projects, while being responsible for the management and delivery of the said projects
• Identify opportunities to increase efficiencies within the organization
• Identify and deliver on a portfolio of projects to improve operational processes, customer and stakeholder experiences. Including but not limited to the development of implementation plans, ownership of execution and results achievement
• Advocate for transformation and continuous improvement, provide expert-level guidance and direction to other key stakeholders
• Lead cross-functional stakeholder (both internal and external) teams to analyze, design and implement multiple process improvements
• Partner with engineers and architects to ensure solutions are practical, scalable, and aligned with Strive’s technology direction
• Facilitate workshops and working sessions to define current-state and future-state processes
• Ensure requirements align with regulatory, risk, and compliance expectations
• Support data mapping, integration requirements, and system interoperability
• Contribute to continuous improvement of business analysis practices and standards
• Support testing and release activities, including UAT planning with business units, production readiness and defect triage
• Act as a resource and/or Subject Matter Expert in identifying and prioritizing process improvement projects and in developing business cases (including cost benefit analyses)
• Provide project status updates, feedback and appropriate reporting on selected projects
• Conduct training on process improvement at all levels of the organization
• Identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value
• Automate processes to improve processing capacity of existing staff
• Gather, Analyze and Present Data to Leadership in a clear, concise manner as required
• Work with and manage relationships with third party vendors
• Lead meetings with external vendors and internal stakes holders such as Servicing, Sales, Credit, QA, Finance, Treasury and IT
• Write tickets, and business requirements to third party vendors
• Configure and test systems/software as required by management
• Other projects as assigned by management

Qualifications

• Bachelor’s degree is desired, preferably in business
• 7+ years of Residential mortgage experience (preferably credit, treasury, or servicing)
• 5+ years in a Senior Business Analyst role within the mortgage industry
• Solid understanding of Agile delivery methodologies (Scrum, Kanban, or hybrid models)
• Experience working in regulated environments, including risk, compliance, or audit considerations
• Experience leveraging AI tools for prototyping, requirements generation and validation
• Strong analytical skills with the ability to break down complex problems into clear requirements
• Strong understanding of system integrations, data flows, and SDLC
• Exceptional organizational, time-management, and communication skills along with strong attention to detail
• Experience with requirements management tools (e.g. Azure DevOps)
• Previous experience in LMS360 considered an asset
• Advanced knowledge of mortgage products and terms
• Capacity to work in a team environment while also managing responsibilities independently and working in a fast-paced environment
• Exceptional organizational, time-management, and communication skills along with strong attention to detail
• Ability to gather, analyze, interpret and present data
• Must possess an entrepreneurial spirit
• Competency in Microsoft Office; capacity to learn new technologies/systems

Employment Type

Full time with regular working hours (remote and in-person hybrid working environment).

What we offer:

At Strive, we offer competitive pay and perks, that include, but are not limited to:

• Competitive base salary and discretionary incentive pay
• Vacation, Paid time off, and holidays
• Competitive benefits package that starts immediately
• A fun and welcoming learning environment to help you grow
• Working 1-1 with senior management and industry leaders
• Training and development catered to your career development needs

ABOUT STRIVE

Strive was founded in 2020 and has since grown to a team of 180+ industry leaders with many years of experience. We are located in the heart of Toronto, at Yonge and Adelaide street. At Strive, our entire team exhibits excellent collaboration, clear communication, and takes a hands-on approach of support and respect at every level of the organization. At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow their career.

To learn more about Strive, please visit our website or LinkedIn.

DIVERSITY, INCLUSION & ACCESSIBILITY

Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

YOUR PRIVACY

When you apply to Strive Capital, your application is collected and managed through Greenhouse, our recruitment system. We retain it only for as long as necessary for recruitment and legal purposes, and you may request access to, correction of, or deletion of your information at any time. Questions? Please contact our HR team at [[email protected]].