Senior Manager, Consulting and Implementation - S&I

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

The Senior Manager, Consulting (Security and Investigations) is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I Division. They oversee the S&I services team in order to lead and offer strategic guidance through large scale software implementations across our client portfolio. This role leads through people leaders and senior individual contributors, ensuring delivery excellence and top tier customer satisfaction while having a deep understanding of software implementation workflows and service delivery models.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you'll be doing:

Leadership & Talent Development (25%)

Measures of Success: team engagement (eNPS) and retention, effectiveness of people leaders (team performance and coaching outcomes), internal mobility and leadership pipeline strength, achievement of team and portfolio OKRs.

• Build and scale leadership capability across the division.
• Lead and develop people leaders and senior individual contributors, strengthening leadership effectiveness across teams.
• Build leadership bench strength and succession readiness.
• Set and reinforce clear performance expectations, OKRs, and accountability frameworks.
• Oversee performance management, talent development, and career progression.
• Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Portfolio Performance & Delivery Excellence (25%)

Measures of Success: portfolio margin and utilization trends, delivery predictability and risk reduction, customer outcomes (NPS, deployment success, references), portfolio health metrics (quality, timelines, escalation trends)

• Owns the health, performance, and continuous improvement of the divisional consulting portfolio.
• Oversee portfolio performance, including delivery predictability, risk mitigation, and customer outcomes.
• Monitor and act on portfolio-level trends (utilization, margin, delivery effectiveness)
• Ensure consistent adoption of delivery standards, methodologies, and quality frameworks across teams.
• Identify and address systemic risks and performance gaps at a programmatic level.
• Drive improvements in delivery models, efficiency, and scalability.
• Leverage customer and delivery insights to enhance overall customer experience and implementation success.

Divisional Strategy & Execution (20%)

Measures of Success: progress against divisional OKRs, execution and completion of strategic initiatives, quality and impact of strategic contributions, alignment between strategy and team-level execution.

• Contribute to and operationalize divisional strategy.
• Partner with leadership to shape divisional strategy, identifying growth opportunities, delivery gaps and priorities.
• Translate strategy into team-level OKRs, priorities, and execution plans.
• Drive alignment and accountability for strategic initiatives across the portfolio.
• Use insights from delivery, customers, and performance data to inform strategic recommendations.
• Guide prioritization and trade-offs across competing initiatives.

Strategic Partnership & Growth Enablement (20%)

Measures of Success: ARR contribution and expansion support, deal velocity and scoping accuracy, cross-functional alignment effectiveness, impact of services insights on product and customer experience.

• Drive cross-functional alignment and support business growth.
• Drive alignment with Sales on divisional growth strategy, including deal shaping, scoping quality, and expansion opportunities.
• Influence Product through divisional insights and customer trends to improve product and delivery outcomes.
• Partner with CX and Enablement to scale team capability and effectiveness.
• Ensure the Services perspective is represented in cross-functional planning and decision- making.
• Identify opportunities to improve revenue, margin, and customer value.

Operational Governance & Capacity Strategy (10%)

Measures of Success: forecast accuracy (portfolio-level), resource utilization trends and capacity alignment, operational efficiency improvements, scalability of delivery processes.

• Ensure scalable and effective operating models across the portfolio.
• Establish and maintain governance frameworks for forecasting, resourcing, and performance tracking.
• Partner with Operations to define and evolve capacity planning strategy aligned to demand and growth.
• Ensure clear accountability for operational processes across teams and supporting functions.
• Monitor forecast accuracy and operational effectiveness at a portfolio-level.
• Identify opportunities to improve efficiency, scalability, and operational maturity.

What you will bring:

• 5-8+ years in Consulting, Professional Services, or Implementation Leadership (SaaS environment)
• 3-5+ years leading teams, including people leaders and/or senior ICs
• Demonstrated experience managing large delivery portfolios and associated revenue streams
• Proven ability to develop and execute strategy, translating direction into measurable outcomes
• Strong experience in resourcing strategy, delivery performance, and operational scaling
• Experience partnering cross-functionally (Sales, Product, CX) to drive business outcomes
• Exceptional communication skills across technical, business and executive audiences
• Experience and/or knowledge in the relevant domain preferred
• Ability to oversee large-scale portfolios aligned to strategic goals and to translate insights into actionable strategic direction
• Understanding of commercial drivers, revenue, and margin optimization
• Strong understanding of SaaS implementation and service delivery models and the ability to design scalable processes and operating models
• Ability to drive cross-functional alignment and understand customer needs and outcomes across a portfolio
• Use insights from delivery, feedback, and engagement to strengthen relationships, influence strategy and drive long-term customer value and success

What we'll give you in return:

• Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness, and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't have to worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: best-in-class-top-up for new parents -- 100% for 15 weeks for new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust: we hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team.
• Back in the Office: you will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials, including the folks who are remote!
• The salary range for this role is $150,000 - $165,000

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]

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