Senior Property Manager - Greater Toronto Area

Rhapsody is growing and we have rare leadership opportunities available for a seasoned leaders ready to make an impact at one of the most respected names in residential property management. You'll bring your strategic thinking, strong business acumen, and exceptional leadership skills to a residential community where innovation, operational excellence, and people-focused service are at the heart of everything we do.

As a Senior Property Manager, you will lead high-performing team committed to delivering a best-in-class resident experience. With a focus on financial performance, budgeting, and operational efficiency, you’ll have the autonomy and support to grow, influence, and thrive in a company that values forward-thinking, accountability, and excellence.

Come Join Rhapsody

At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

Essential job functions:

Operations:

• Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Oversee day-to-day operations of entire on-site team, ensuring that all Rhapsody policies and procedures are being followed
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Coordinate special projects as required.

Service Excellence:

• Providing Best-In-Class service and communication to our residents and prospects, enhancing resident satisfaction leading to an increase in renewals and company reputation.
• Maintain a positive living environment for community resident through prompt conflict resolution and consistent follow-up.
• Develop and foster positive relations with all community vendors.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs and resident events.

Leadership:

• Developing, mentoring and leading a high-performing, cohesive team, in order to maximize their engagement and minimize turnover.
• Leading by example, instilling and modeling the Rhapsody mission to be the best national management company.
• Ensure team is up to do date on mandatory and legislative training initiatives.

Education and Experience:

• High school diploma or equivalent required, Bachelor’s degree preferred
• 5 + years of on-site property management experience

• Proven experience in a leadership role managing a team in the Property Management industry.

• 2-3 years financial experience writing and maintaining budgets.

• Experience in supervisory role, leading and developing teams.

• Proficient in Yardi property management software or other similar property management software

To be Successful You Will Have:

• Have a dedication to providing and modeling exceptional service.
• Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment.
• Be a self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity.
• Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently.
• Excellent interpersonal, communication and facilitation skills with the ability to influence leadership regarding proposed strategies.
• Effective problem-solving skills, with the ability to adapt to changing needs.
• Computer literate, including Microsoft Office Suite
• General office, bookkeeping and sales skills
• Excellent oral and written communication skills