Publié il y a 10 jours
Service Desk Level 2 Specialist
@ 10 Percent Recruiting
Edmonton, Alberta
En bref
10 Percent Recruiting is hiring a Service Desk Level 2 Specialist for a 3-month on-site contract with possible extension in the Edmonton area, Alberta, across multiple sites. The role provides Level 2 technical support, device deployment and asset management, and end-user training. The posting requires three years of service desk experience and two or more listed IT certifications.
Responsabilités :
- Provide Level 2 technical support by phone, email, remote access and in person
- Install, maintain and troubleshoot end-user devices
- Manage device deployments, repairs and inventory records
- Develop user guides, knowledge base articles and deliver end-user training
Résumé des exigences :
- Three years of service desk or IT support experience
- Strong Windows and macOS knowledge
- Experience with ServiceNow or Jira Service Management
- Two or more listed IT certifications, current or expired
- Legally entitled to work in Canada
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- 2026-10-31
- Première détection par notre source
- 2026-10-31
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ITIL, Google IT Support Professional Certificate, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Security, Compliance and Identity Fundamentals |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
| Domaines d’études | Information Technology |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
10 Percent Recruiting
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Relationship focused and value-driven; obsessed with perfect fits at value pricing!
Description complète de l’entreprise
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to professionalism and meticulous attention to detail. Our primary goal is unwavering: to consistently produce outstanding outcomes for both our clients and candidates, aligning with the market's call for an efficient operational model. MARKET REQUIRES A LOW COST MODEL With over seven decades of sales and recruitment proficiency, we have consistently received feedback from our clientele, indicating their concerns regarding fees reaching as high as 25%. They acknowledge the evolving landscape where recruiting agencies harness social media for expedited consultant engagement, resulting in swifter candidate placements. Our services cater to a wide spectrum of skilled professionals, as well as medium and large-scale enterprises in Western Canada, irrespective of their HR capabilities. The prevailing market dynamic necessitates an economically viable recruitment solution, and that is precisely what 10 Percent Recruiting provides. Beyond presenting a cost-conscious alternative, we deliver top-tier service through our highly efficient recruitment delivery mechanism.
- Abonnés LinkedIn
- 16 564
- Personnes associées sur LinkedIn
- 12
- Bureaux déclarés
- 10055 106 St NW, #1000, Edmonton, Alberta T5J 2Y2, CA
- Autres noms enregistrés
- 10 Percent Recruiting Ltd.
- Spécialités
- Business Intelligence
- Cyber Security
- Infrastructure Analysts
- and Solution Architects
- Le profil indique une agence de recrutement
- Oui
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 11-50 employees |
| Siège social | Edmonton, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 2015 |
| Spécialités | Business IntelligenceCyber SecurityInfrastructure Analystsand Solution Architects |
| Offres sur Jobsy | 19 |
| Voir la page |
Job Title: Service Desk Level 2 Specialist
Location: Multi-site Edmonton area, Alberta (On-Site)
Type: 3-Month Contract with possibility of extension
All applicants must be legally entitled to work in Canada.
The Position:
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.
You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.
What You'll Do:
Technical Support & Service Delivery
- Provide Level 2 technical support through phone, email, remote access tools, and in person.
- Troubleshoot hardware, software, access, account, printing, and connectivity issues.
- Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Record, track, and update requests and incidents within the ticketing system.
Device Management & Asset Control
- Install, configure, maintain, update, and troubleshoot end-user technologies.
- Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
- Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
- Assist with inventory audits and asset management activities.
Documentation, Training & Continuous Improvement
- Develop and maintain user guides, support documentation, and knowledge base articles.
- Deliver end-user technology training and assistance.
- Escalate complex issues as required.
- Support cybersecurity, privacy, and information management requirements.
- Contribute to technology projects and operational improvements.
Mandatories:
- High school diploma or equivalent.
- Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
- Strong knowledge of Windows and macOS operating systems.
- Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
- Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
- Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Experience with technology asset management, inventory controls, audits, and device lifecycle management.
- Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
- Strong analytical, troubleshooting, organizational, and customer-service skills.
- Excellent verbal and written communication skills.
- Must possess two (2) or more of the following certifications, whether current or expired:
- ITIL
- Google IT Support Professional Certificate
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Security, Compliance and Identity Fundamentals
- Cisco Certified Support Technician
- VMware Certified Professional (VCP)
- CompTIA Security+
- CompTIA Network+
Assets:
- Two-year post-secondary diploma in Information Technology or a related discipline.
- Experience supporting educational, training, or shared-user technology environments.
- Experience delivering end-user training.
If you are interested in this position and meet the above criteria, please click the Apply for Job" button below to send your resume securely and in confidence directly to the recruiter managing this opportunity. We thank all applicants; however, only those selected for interviews will be contacted.
WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.
We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success. Our professional recruiters are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. We are committed to actively building lasting relationships and building trust by listening, following through, and keeping our word. We look forward to exceeding your expectations!
Learn more about 10 Percent Recruiting Ltd. and view our current job opportunities, career tips, and tools at https://10pr.ca.
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