Publié il y a 7 jours
Service Desk Specialist
@ Raas Infotek
Mississauga, Ontario
En bref
Raas Infotek is hiring a Service Desk Analyst on contract in Mississauga, ON, onsite. The role provides Level 2 remote support to end users, resolving escalations across Windows, networks, Microsoft 365 and endpoint management. The posting requires fluent English and French, and states 5+ years in IT support with at least 3 at Level 2.
Responsabilités :
- Résoudre les incidents de niveau 2 escaladés du Service Desk dans les délais
- Dépanner à distance Windows, macOS, iOS et Android
- Diagnostiquer les problèmes réseau et de connectivité
- Gérer les terminaux et les identités avec Intune, Entra ID et Active Directory
- Soutenir Microsoft 365 et les applications d'affaires
Résumé des exigences :
- 5 ans et plus en soutien informatique, dont 3 ans au niveau 2
- Solides compétences Windows, Microsoft 365 et Active Directory/Entra ID
- Bases solides en réseautage : TCP/IP, DNS, DHCP, VPN
- Expérience avec un outil ITSM (ServiceNow préféré)
- Français et anglais fluides obligatoires
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | TI |
| Expérience | 5 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | CompTIA A+, CompTIA Network+, Microsoft MD-102, Microsoft AZ-900, ITIL 4 Foundation, CCNA |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Raas Infotek
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 7 |
Position : Service Desk Analyst ( French fluency is mandatory)
Location : Mississauga, ON- Onsite
Contract
Job description :
Language requirements:
- Canada: fluent English and French
Must Have Skill
Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others
Job Summary
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.
Key Responsibilities
responsibilities
- Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
- Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
- Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
- Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
- Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
- Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
- Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
- Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.
Skill Requirements
- 5+ years in IT support, with at least 3 years at Level 2.
- Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
- Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
- Working knowledge of ITIL incident, request and problem management.
- Fluent written and spoken language skills as listed for the location.
Preferred
- Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
- Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
- Experience supporting users across several countries and time zones.
Ritesh Rawat
Raas infotek corporation
262 Chapman road, Suite 105A, Newark, DE-19702
Phone: 302-286-9831 Ext: 142,
Email: [email protected]
Website: raasinfotek.com
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