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Service Manager

@ Headfield Solutions Pvt Ltd.

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Kamloops, Colombie-Britannique

Temps plein5+ ans d’expérience
Postuler
SIGNAUX

En bref

Headfield Solutions Pvt Ltd. is hiring a full-time Service Manager in Kamloops, BC, to oversee daily service department operations, aftermarket equipment support, customer satisfaction, team performance and departmental profitability. The role is a direct hire with no visa sponsorship stated.

Responsabilités :

  • Manage service operations, scheduling and job completion
  • Oversee customer relationships and issue resolution
  • Manage quotes, work orders, invoicing and warranty claims
  • Monitor budgets, margins and department KPIs
  • Recruit, train and manage service personnel

Résumé des exigences :

  • 5 to 7 years of progressive service management experience
  • Knowledge of heavy equipment dealership operations
  • Strong leadership and customer service skills
  • Experience with budgeting and financial reporting
  • Heavy Equipment Technician or Blue Seal certification an asset

Outils et compétences

Service systems
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-12
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineService à la clientèle
Expérience5 an(s) et plus
Expérience en gestion5 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Milieu de travailBureau, Usine
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Headfield Solutions Pvt Ltd.

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ChampValeur
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Description

Position: Service Manager

Location: Kamloops, BC

Duration: Fulltime Direct Hire

Job Summary

Responsible for overseeing daily service department operations, aftermarket equipment support, customer satisfaction, team performance, and overall departmental profitability.

Key Responsibilities

  • Manage service operations, scheduling, workflow, and job completion.
  • Oversee customer relationships, service quality, and issue resolution.
  • Manage quotes, work orders, invoicing, warranty claims, and WIP.
  • Monitor budgets, revenue, margins, expenses, and department KPIs.
  • Coordinate with parts and sales teams to minimize equipment downtime.
  • Ensure safety, quality, and company standards are maintained.
  • Recruit, train, develop, and manage service personnel.
  • Drive operational efficiency and service department profitability.

Requirements

  • 5–7 years of progressive experience in service management and business operations.
  • Knowledge of heavy equipment dealership operations.
  • Strong leadership, customer service, and communication skills.
  • Excellent organizational and problem-solving abilities.
  • Experience with budgeting, financial reporting, and performance management.
  • Proficiency in relevant computer applications and service systems.
  • Heavy Equipment Technician Certification or Blue Seal Management certification is an asset.

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