Supervisor, Tire Technician

SUPERVISOR, TIRE TECHNICIAN

Total Tire Pickering provides its customers with high-quality name-brand tires, alloy wheels, as well as tire and wheel accessories at great prices. We put our customers first and always stand behind our product. With more than 20 years of experience, your decision to trust TTP is an easy choice. ​Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs.

ROLE DESCRIPTION

The Supervisor, Tire Technician, will oversee the efficient operation of the facility. You will maintain a safe and organized work environment enforcing company policies. You will also assist with mounting, balancing, and repairing tires on various vehicles. Additionally, you will be required to operate tire-related machinery, maintain equipment, and adhere to safety protocols.

Tire Technician

• Train new staff
• Manage warehouse staff
• Assign tasks
• Inventory management
• Perform tire installations, rotations, and repairs
• Maintain and repair tires on various types of vehicles
• Inspect tires for wear, damage, and proper inflation
• Manage tire storage
• Assist customers with tire selection and provide recommendations based on their needs
• Provide excellent customer service and address any concerns or questions

Customer Service

• Greet customers warmly and provide prompt, courteous assistance
• Listen to customer concerns regarding vehicle performance and recommend appropriate services or products
• Communicate repair needs, timelines, and costs clearly and professionally

Service Coordination

• Knowledge of Autoleap, shop management software is an asset
• Schedule service appointments and manage the daily workflow of the shop
• Prepare detailed work orders, including customer information, vehicle details, and order instructions
• Relay information between customers and Technicians, ensuring accuracy and clarity

Sales and Recommendations

• Advise customers on tire options, maintenance services, and repairs based on their needs and the condition of their vehicle
• Up sell products and services where appropriate, such as warranties, alignments, or additional repairs
• Maintain an in-depth knowledge of products, services, and promotions to provide accurate recommendations

Record Keeping

• Maintain detailed and accurate records of customer interactions, vehicle history, and work performed
• Process payments, issue invoices, and handle warranty claims

ROLE REQUIREMENTS

• Strong leadership, organization, and problem solving skills
• Proven work experience as a Warehouse Supervisor
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Organizing and maintaining inventory in storage area
• Read and speak English effectively
• Previous experience as a tire technician or in automotive repair is required
• Strong mechanical knowledge and understanding of tire maintenance and repair
• Ability to perform heavy lifting and physical tasks associated with the position
• Excellent attention to detail and ability to work efficiently

Apply now!