Support Clerk

About the position

Duties
Duties include but are not limited to:
- Providing administrative support, including data entry and record management
- Receiving, classifying and sorting mail and client information
- Maintaining and updating various databases and tracking systems
- Ensuring accuracy of data and information
- Assist in preparing reports and tracking information

Work environment
You will be working in a high-volume client service environment providing clerical support in office and warehouse environments. Tasks can be repetitive in nature. Physical effort will be required.

Intent of the process
The intent of this process is to create a CR-03 pool of qualified candidates within Service Canada to staff positions in Victoria (British Columbia), Surrey (British Columbia), Vancouver (British Columbia), Edmonton (Alberta), Winnipeg (Manitoba)

This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Victoria (British Columbia), Surrey (British Columbia), Vancouver (British Columbia), Edmonton (Alberta), Winnipeg (Manitoba)A random selection of applications may be made. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool(s). Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date.Only one application will be accepted.Positions to be filled: Number to be determined

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
All communication for this process will be conducted via email. Please ensure you regularly check your email for updates.

Acknowledgment of receipt of applications will not be sent.It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.Candidates are entitled to participate in the appointment process in the official language of their choice.Proof of Canadian citizenship or permanent resident status will be requiredThe federal public service is stronger and most effective when we reflect the diversity of the Canadian population we serve. ESDC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.As one of Canada’s top 100 diversity employers, ESDC is committed to an inclusive and accessible workplace where all employees thrive. If you join ESDC, at any time, you may request accommodations to help remove work-related barriers. This may include adjustments to your workstation, access to adaptive technologies, or support related to environmental factors such as noise or allergens. This applies to all work sites, including your office, home, and designated outreach locations.ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. As an employer of choice, ESDC offers flexible work arrangements, professional developmental opportunities, competitive salaries, benefits, and a pension!These positions require onsite work because the work cannot be performed efficiently or effectively offsite.

Conditions of employment

Reliability Status security clearance

Learn more about security screening process.

Willing and able to lift up to 23 kg

Operational Requirements

OPERATIONAL REQUIREMENTS
• Willing and able to work overtime as required
• Willing and able to travel
• Willing and able to work shift work
• Willing and able to work variable hours

You need (essential for the job)

Your application must clearly explain how you meet the following

Education:

Secondary school diploma or an acceptable combination of education, training and/or experience.•A Secondary School Diploma refers to a High School Diploma.•Equivalencies granted by provincial or territorial authorities as a secondary school equivalency (e.g. General Education Development (GED), Adult Basic Education (ABE), etc.) will be accepted•A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma
(*A recognized post-secondary institution includes those categorized as "recognized" as well as "authorized" by The Canadian Information Centre for International Credentials (CICIC), external)
<https://www.cicic.ca/868/search_the_directory_of_educational_institutions_in_canada.canada>•The acceptable combination will be evaluated by considering a relevant combination of education, training and/or experience that would demonstrate that the candidate has the level of reading, writing, mathematical and critical thinking skills normally associated with someone successfully completing secondary school. In the absence of the Secondary School Diploma – the combination of the education, training and/or experience should equate to 6 years.If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.

Learn more about degree equivalency.

ABILITIES & PERSONAL SUITABILITY:
• Communication (Written)
• Demonstrating Integrity and Respect
• Showing Initiative and Being Action-Oriented
• Thinking Things Through

Applied / assessed at a later date

• Attention to Detail
• Using Technology
• Communication (Oral)
• Working effectively with others

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - English Essential
Bilingual Imperative CBC/CBC

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

ASSET QUALIFICATIONS
• Experience in computerized data entry
• Experience in document digitization
• Experience in mail processing

ORGANIZATIONAL NEEDS:

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide

• Your résumé

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Hiring organization contact

Name: Assessment Board
Email address: [email protected]

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