Publié le mois dernier
Technical Client Care Manager
@ TLC Solutions
Langley, Colombie-Britannique
En bref
TLC Solutions is hiring a Technical Client Care Manager to own a tiered portfolio of BC managed-service clients end to end, combining account management with sales engineering. The work covers environment assessments, technology business reviews, proposals, renewals including price increases, and service recovery. The posting states a full-time role with travel across the territory, including overnight trips.
Responsabilités :
- Own a tiered portfolio of BC managed-service clients end to end
- Assess client IT environments and recommend improvements
- Run technology business reviews ending in agreed roadmaps
- Prepare proposals with pricing, SLAs and implementation plans
- Manage renewals, including price increases, and account growth
Résumé des exigences :
- 7+ years client-facing at an MSP or IT services firm
- Experience owning renewals, including a held price increase
- Knowledge of Microsoft 365, Windows, networking, backup and endpoint security
- Experience scoping solutions and writing proposals
- Comfort with a PSA/CRM such as Autotask and documentation tools like IT Glue
- Valid driver's licence and willingness to travel overnight
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-09-24
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Ventes |
| Expérience | 7 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | route : modérés |
| Milieu de travail | Chez les clients, Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Valid driver's licence |
| Permis de conduire | exigé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
TLC Solutions
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We deliver Technolojoy!
Description complète de l’entreprise
In 1999 TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in the Valley of British Columbia. We are proud to still serve this client today. Since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and the US. This growth is built on the same transparency, expertise, and reliability in which we were founded. We pride ourselves on our values of Teamwork, Joy, Loyalty, Accountability, and Honesty. These values combined with our vision to deliver Technolojoy are core to everyone at TLC Solutions. Our strong customer satisfaction is our most notable indicator of success and the driving force behind every decision we make. Bringing value to our clients and helping them love technology is our primary objective. At TLC, we believe every business is unique, therefore, we work closely with our clients to deliver tailored computer systems support, managed IT services, strategic and technical consulting, and a comprehensive range of enterprise-class solutions. Unlike competitors, we don't lock clients into multi-year contracts. Our approach to month-to-month agreements ensures clients are receiving valuable services strategically crafted and customized to achieve their short and long-term business goals.
- Abonnés LinkedIn
- 1 598
- Personnes associées sur LinkedIn
- 77
- Bureaux déclarés
- 201-9440 202nd Street, Langley, BC V1M4A6, CA
- 4531 Greig Avenue, Terrace, BC V8G1M7, CA
- 1240 4th Avenue, Prince George, BC V2N1X5, CA
- 3689 E 1st Ave, Vancouver, British Columbia V5M 1C2, CA
- 201-11322 119th Street NW, Edmonton, AB T5G 2X4, CA
- 10 Hughes, STE# 200, Irvine, California 92618, US
- 903 Battle St, Kamloops, British Columbia V2C 2M9, CA
- 222 3rd Ave W, Prince Rupert, BC V8J 1L1, CA
- Catégories d’activité
- Information Technology
- Consulting
- Network Security
- Autres noms enregistrés
- TLC Solutions
- Spécialités
- Managed IT Services
- Networking
- Microsoft Enterprise Solutions
- Communications
- Training
- Network Security
- Telecommunications
- ERP
- Satellite Communications
- Cloud Hosting
- Cyber Secutiry
- VoIP Phone Systems
- vCIO
- Staff Augmentation
- and IT Support
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
In 1999 TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in the Valley of British Columbia. We are proud to still serve this client today. Since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and the US. This growth is built on the same transparency, expertise, and reliability in which we were founded. We pride…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 51-200 employees |
| Siège social | Langley, BC |
| Type d’organisation | Privately Held |
| Fondée en | 1999 |
| Spécialités | Managed IT ServicesNetworkingMicrosoft Enterprise SolutionsCommunicationsTrainingNetwork SecurityTelecommunicationsERPSatellite CommunicationsCloud Hosting |
| Offres sur Jobsy | 1 |
| Voir la page |
Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.
You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.
What you'll own
- A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
- Discovery and environment assessments that turn into real recommendations
- Technology business reviews that end in a dated roadmap the client has agreed to
- Proposals covering pricing, service levels and implementation
- Renewals, including price increases, and the judgment to know when to hold and when to restructure
- Growth inside your existing accounts, from triggers you found yourself
- Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through
What you'll bring
- 7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
- Experience owning renewals, including at least one price increase you held with a client who pushed back
- Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
- Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
- A story about carrying a client through a serious service failure and keeping them
- Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
- A valid driver's licence and willingness to travel the territory, including overnight trips
Technical consultation and solution design
You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.
- Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
- Design tailored managed-service solutions with the Technical Services team.
- Prepare and present proposals covering pricing, service levels and implementation plans.
- Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
- Provide pre-sales and post-sales technical support
Preferred
- Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
- Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
- Experience delivering strategic account plans or quarterly business reviews.
- Experience working a book organised into service tiers.
Journal
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