UX Content Writer

SUMMARY

Our client is seeking a Senior UX Content Designer for a flexible contract opportunity supporting multiple digital product and service teams. This role combines UX writing, content design, content strategy, SEO/AEO optimization, and customer experience design across web, mobile, self-service, and conversational platforms. The successful candidate will work closely with designers, researchers, product teams, developers, and business stakeholders to create clear, accessible, customer-focused experiences. This position will be an 24 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

QUALIFICATIONS

• 7+ years of experience in UX Writing, Content Design, UX Content Strategy, or Digital Content Strategy

• Demonstrated experience creating content for digital products and customer-facing services

• Strong portfolio showcasing UX writing, mobile experiences, transactional journeys, and content strategy work

• Experience working within Agile product environments

• Strong stakeholder management, workshop participation, and communication skills

• Experience collaborating with UX Designers, Researchers, Product Owners, and Development teams

• Strong understanding of accessibility standards and inclusive content practices

• Experience with SEO and AI-driven search optimization principles

RESPONSIBILITIES

• Create and optimize content for digital experiences including forms, onboarding journeys, notifications, support content, and conversational interfaces

• Develop content structures, messaging frameworks, and information hierarchies that support customer and business goals

• Collaborate with product, UX, research, and business teams to improve customer experiences across multiple platforms

• Support customer journey mapping, discovery activities, and experience design initiatives

• Optimize content for search visibility, AI-powered search experiences, and customer self-service channels

• Create content for responsive websites and native mobile applications

• Ensure consistency in terminology, voice, accessibility, and customer experience standards

• Contribute to content governance, content quality, and design system best practices

• Support multiple projects simultaneously while adapting to changing priorities and business needs

APPLICATION

Qualified candidates with experience in UX writing, content design, digital strategy, customer experience design, conversational interfaces, content governance, mobile experiences, or enterprise digital products are encouraged to apply. Experience supporting large organizations, self-service platforms, AI-powered experiences, accessibility initiatives, and cross-functional product teams will be highly valued. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.