Vice President, Client Experience Platform (Hedge Funds)

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Role:

We are seeking an experienced and innovative Vice President to join our Client Experience Platform team, with a strong focus on Hedge Funds This leadership position will be crucial in implementing and delivering digital workflow solutions that enhance our clients' web experience across the CitcoOne platform, specifically for Private Equity, Real Estate Funds, and other Private Asset classes.

Working closely with the Senior Vice President of Client Experience Platform, this role will transform traditional client interactions into seamless digital experiences tailored to the unique complexities of Hedge Fund products, while maintaining consistency across other business lines such as Private Assets and Real Assets and Fund of Funds.

This role combines deep understanding of hedge fund client workflows with digital transformation expertise to create efficient, user-friendly solutions that streamline interactions and improve operational efficiency. The VP will collaborate with business stakeholders and technical teams to design and implement digital workflow opportunities that elevate the client experience for institutional investors and private asset managers.

This position reports to the Senior Vice President of Client Experience Platform.

Your Role:

• Lead digitization initiatives across client workflows with a strong emphasis on Hedge Fund processes.

• Design and oversee end-to-end digital solutions for client approvals, queries, and deliverables specific to hedge fund structures.

• Collaborate with business units to map current hedge fund processes and design improved digital workflows.

• Partner with technical teams to ensure successful implementation of solutions that address complex hedge fund requirements.

• Ensure consistency in platform development and user experience across all asset classes, with priority on hedge funds.

• Drive adoption of digital solutions through effective change management and client engagement strategies.

• Develop and maintain documentation of workflow processes and requirements for private asset operations.

• Monitor and analyze effectiveness of implemented solutions using metrics and client feedback from private asset managers.

• Identify opportunities for automation and efficiency improvements in private asset servicing workflows.

• Work closely with the SVP to align workflow initiatives with overall platform strategy for hedge funds.

• Serve as a product expert and advocate for CitcoOne users, ensuring private asset clients’ needs are met.

About You:

• 7+ years of experience in digital transformation, workflow automation, or similar roles within financial services, with specific exposure to Hedge Funds.

• Proven track record of implementing digital workflow solutions for Hedge Funds.

• Strong understanding of business process management and workflow optimization for complex hedge fund structures.

• Experience with client-facing applications and user experience design tailored to institutional investors and private asset managers.

• Deep knowledge of financial services operations, particularly hedge fund servicing and client service processes.

• Strong project management skills with experience in agile methodologies.

• Excellent analytical and problem-solving abilities.

• Outstanding communication skills with ability to influence stakeholders at all levels.

• Experience in gathering and documenting business requirements for private asset workflows.

• Bachelor’s degree required; relevant advanced degree preferred.

• Ability to travel as needed to meet with clients and team members globally.

Salary Range: CAD 115,000 - 155,000

• This position is for an existing vacancy

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.