Publié il y a 23 jours
Call Centre Agent (Appointment Coordinator) - OpenRoad Toyota Richmond
@ OpenRoad Auto Group
Richmond, Colombie-Britannique
En bref
OpenRoad Toyota Richmond is hiring a full-time Appointment Coordinator in its Service department at $19.00 per hour. The role books and confirms customer service appointments and recalls by phone and email, and gathers post-service feedback. Candidates need two years of customer relations experience and a comfortable working knowledge of a computerized appointment system.
Salaire :
19 $ de l’heure
Responsabilités :
- Book and confirm service appointments by phone and email
- Contact customers about recalls, campaigns and maintenance
- Follow up with customers after service and record feedback
- Forward customer comments and complaints to the Service Manager
- Keep customer information up to date
Résumé des exigences :
- Two years of customer relations experience
- Strong organizational and people skills
- Good computer skills and computerized appointment system use
- Some knowledge of automotive parts and accessories
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-10-19
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Régime de retraite, Prime de rendement, Rabais employé, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
OpenRoad Auto Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs. It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News. Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen. Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.
- Abonnés LinkedIn
- 2 900
- Personnes associées sur LinkedIn
- 314
- Bureaux déclarés
- 400 US-22, Bridgewater, New Jersey 08807, US
- 1250 US-22, Bridgewater, New Jersey 08807, US
- 731 US-1, Edison, New Jersey, US
- 111 Ridgedale Ave, Morristown, New Jersey 07960, US
- 119 Hampton House Rd, Newton, New Jersey 07860, US
- 840 US-46, Roxbury Township, New Jersey, US
- 300 US-1, Edison, New Jersey, US
- 198 Madison Ave, Morristown, New Jersey 07960, US
- 802 11th Ave, New York, 10019, US
- 1051 US-22, Bridgewater, New Jersey 08807, US
- 50 US-1, Edison, New Jersey, US
- 1425 State Route 23, Wayne, New Jersey 07470, US
- 1041 RT-18, East Brunswick, New Jersey 08816, US
- 352 RT-18, East Brunswick Township, New Jersey, US
- 108 Ridgedale Ave, Morristown, New Jersey 07960, US
- 800 11th Ave, New York, 10019, US
- 2685 US-22, Union, New Jersey 07083, US
- 2675 US-22, Union, New Jersey 07083, US
- 334 Columbia Tpke, Florham Park, New Jersey 07932, US
- Catégories d’activité
- Retail
- Automotive
- Customer Service
- Autres noms enregistrés
- OPEN ROAD AUTO GROUP
- OpenRoad Auto Group
- Open Road Auto Group
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience" for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service. With over 40 years of automotive experience, our mission is to be the…
| Champ | Valeur |
|---|---|
| Secteur | Automotive |
| Taille | 1,001-5,000 employees |
| Siège social | Bridgewater, New Jersey |
| Type d’organisation | Privately Held |
| Offres sur Jobsy | 121 |
| Voir la page |
DRIVING POSSIBILITIES.
Position: Appointment Coordinator
Status: Full-Time
Dealership: OpenRoad Toyota Richmond
Department: Service
Compensation: $19.00 per hour
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
OpenRoad Toyota Richmond proudly stands as the largest flagship Toyota dealership in British Columbia.
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
- Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
- Comprehensive extended health and dental plan (applicable for full-time positions only)
- Strong focus on training, development, and internal promotion opportunities
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Be part of a culture that celebrates you through employee recognition programs and engagement events
ROLE & RESPONSIBILITIES:
- Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
- Monitor incoming e-mail appointments and book as necessary.
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 2 years of experience in customer relations.
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories.
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.
Grow Your Career at OpenRoad!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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