Financial Operation Analyst, Revenue & Commissions

Employment Type: Full-Time, Permanent

Reports To: Finance Operation Manager

Location:Vancouver, BC (Hybrid)

Primary Purpose

The Financial Operation Analyst, Revenue & Commissions is responsible for supporting the University's Accounts Receivable, Student Refunds, and Agent Commission operations by ensuring the accurate, timely, and efficient processing of financial transactions, reconciliations, reporting, and operational analysis. The role serves as the primary operational support to the Commissions and Accounts Receivable function, coordinating day-to-day activities across revenue operations and helping ensure service standards, internal controls, and operational objectives are consistently achieved.

The Financial Operation Analyst partners closely with Business Development, Registrar, Admissions, Student Services, Academic Operations, and external recruitment agents to resolve operational issues, improve business processes, and enhance the student and agent experience. The role contributes to financial integrity through reconciliations, reporting, compliance, and data analysis while identifying opportunities for automation, process optimization, and continuous improvement across Accounts Receivable, Student Refunds, and Agent Commission operations.

Specific Responsibilities

Reconciliation, Reporting & Analysis:

• Perform monthly reconciliations between student information system, ERP, payment platforms and banking records. Investigate and resolve reconciliation discrepancies to ensure the accuracy and integrity of financial records.
• Preform commission accrual calculations and reconciliations. Prepare month-end supporting schedules and working papers.
• Prepare commission, accounts receivable, collection, and revenue performance reports.
• Analyze trends related to revenue, scholarship, commissions, refunds, bad debt, and student payment activity
• Forecast commissions, refunds and collections
• Develop and maintain recurring financial reports, dashboards, and performance metrics using Power BI, Python and other reporting tools.
• Identify risks, exceptions, and operational issues and recommend corrective actions.

Revenue Operations:

• Manage daily accounts receivable activities, including the processing, recording, and reconciliation of student payments received through various payment channels, ensuring accuracy and timely posting within financial and student information systems.
• Monitor student account balances, aging reports, unapplied payments, chargebacks, and outstanding receivables, proactively identifying issues and supporting collection efforts to optimize cash flow and minimize bad debt.
• Administer student financial transactions, including deposits, tuition payments, refunds, credits, installment plans, scholarship, fee adjustments, and collection agency transactions, ensuring compliance with university policies and procedures.
• Collaborate with cross-functional teams to improve the student and agent experience through efficient financial operations.

Agent Commission Operation:

• Calculate agent commissions in accordance with contractual agreements, institutional policies, and established timelines.
• Review commission invoices, supporting documentation, and payment eligibility requirements to ensure accuracy and compliance.
• Validate commission calculations and investigate discrepancies, exceptions, and payment variances.
• Reconcile commission payments against contracts, student records, and financial systems.
• Maintain agent contract databases, commission records, and supporting documentation to ensure completeness and audit readiness.
• Support agent inquiries related to commission payments, calculations, and contract terms.

Student Refund Operation:

• Coordinate the end-to-end student refund process, ensuring refund requests are processed accurately, timely, and in accordance with university policies and service standards.
• Review refund requests for completeness and eligibility, validating supporting documentation, tuition adjustments, administrative charges, and payment requirements.
• Prepare and process refund transactions through banking platforms, Flywire, and other payment channels while maintaining appropriate documentation and audit trails.
• Maintain refund tracking logs and monitor refund aging to ensure timely resolution of outstanding and pending cases.
• Reconcile refund transactions between the Student Information System, ERP, banking records, and payment platforms, investigating and resolving discrepancies.
• Prepare refund reports, reconciliations, and operational metrics to support management reporting and continuous process improvement.
• Identify process improvement opportunities that enhance the efficiency, accuracy, and student experience of refund operations.

System Accuracy and Process Improvement:

• Support implementation, testing, and enhancement of financial systems and related integrations.
• Identify and implement process improvements that increase efficiency, accuracy, and scalability.
• Participate in automation initiatives and workflow optimization projects.
• Develop and maintain standard operating procedures and process documentation.
• Support data validation, system reconciliations, and operational process reviews.

Audit, Compliance & Internal Controls:

• Maintain organized supporting documentation to ensure compliance with audit requirements and internal policies.
• Assist with internal and external audit requests and information gathering.
• Support the execution of internal control procedures across commission and accounts receivable processes.
• Ensure compliance with contractual obligations, financial policies, and established procedures.
• Participate in fraud prevention, exception monitoring, and risk mitigation activities.
• Support continuous improvement of financial controls and operational governance.

Position Requirements

Competencies

• Experience with Python is strongly preferred
• Advanced proficiency in Microsoft Excel, including data analysis, reconciliation models, pivot tables, and complex formulas.
• Strong analytical, problem-solving, and reconciliation skills.
• Strong understanding of internal controls, audit requirements, fraud prevention, and financial governance.
• Ability to analyze operational and financial data, identify trends, measure KPIs, and provide actionable business insights.
• Experience with workflow automation, process optimization, and continuous improvement initiatives.
• Strong understanding of accounting principles, revenue recognition, and month-end close processes related to revenue operations.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities and meet tight deadlines.
• Strong understanding of accounting principles, financial operations, and controls
• Ability to analyze financial data, identify trends, and provide actionable insights
• Customer-service orientation with the ability to work effectively with internal and external partners.
• Demonstrated initiative and a continuous improvement mindset.
• High level of accountability, ownership, and initiative, consistently delivering high-quality work with minimal supervision.
• Demonstrated leadership potential through mentoring colleagues, coordinating operational activities, and contributing to team success without direct supervisory authority.
• Results-oriented with a focus on achieving operational KPIs, service standards, and continuous improvement objectives.

Education and Experience

• Bachelor’s degree in Accounting or Finance.
• Additional certifications in financial systems, data analytics, or process improvement are an asset
• Minimum 3–5 years of progressive experience in finance operations, including accounts payable, accounts receivable, or commission-based environments
• Experience working with large datasets and multiple integrated systems.
• Exposure to audit support, internal controls, compliance, or process improvement initiatives is desirable.
• Experience working in a fast-paced, customer-focused, and highly collaborative environment.

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University Canada West (UCW) is committed to fostering a diverse, equitable, inclusive and accessible learning and working environment where all individuals are treated with dignity and respect. We encourage applications from individuals of all backgrounds, including Indigenous peoples, First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, persons of diverse gender identities and expressions, and individuals of all sexual orientations. We recognize that historical and systemic barriers continue to affect equity-deserving groups and strive to promote inclusive practices and equitable access to opportunities across our institution.

University Canada West acknowledges that its campuses are situated on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓ əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.

We thank all applicants for their interest in University Canada West. Please note that Canadians and permanent residents of Canada will be given priority consideration, and only shortlisted candidates selected for an interview will be contacted.