Front Desk Administrative Assistant - Kelowna Campus

ABOUT WESTERN COMMUNITY COLLEGE

Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 67 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education.

We value diversity, equity, and inclusion. Our College does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are committed to being an equal opportunity employer and to creating a diverse environment where employees are involved and respected. All qualified applicants will receive the same consideration for employment.

POSITION: FRONT DESK ADMINISTRATIVE ASSISTANT – KELOWNA CAMPUS

Location: Kelowna, BC (in-person)
Job Type: Full-time

ABOUT THE ROLE

Western Community College is seeking a Front Desk Administrative Assistant to provide reception and administrative support at our Kelowna campus.

The Front Desk Administrative Assistant will be a key point of contact for students, visitors, faculty, and staff. The role supports the day-to-day functioning of the campus through professional front desk service, administrative assistance, record maintenance, and coordination with campus teams.

The successful candidate will be organized, approachable, dependable, and comfortable working in a busy, student-focused environment.

KEY RESPONSIBILITIES

• Provide professional front desk and reception support for students, visitors, faculty, and staff.
• Welcome visitors to the campus and direct them to the appropriate staff member or area.
• Answer, screen, and direct incoming calls; respond to general inquiries; and refer questions to the appropriate department.
• Maintain clear and timely communication and messages between students, staff, faculty, and campus teams.
• Provide general administrative and clerical support, including filing, document preparation, photocopying, scanning, and data entry.
• Maintain accurate and up-to-date electronic and physical records, forms, and documentation.
• Assist with maintaining student information, including attendance, grades, transcripts, and other records as required.
• Provide administrative support to campus staff and faculty with day-to-day requests.
• Monitor office, classroom, and general campus supplies and coordinate ordering and replenishment as required.
• Assist with office equipment and coordinate maintenance or service requests with external suppliers when required.
• Support campus access and general security procedures, including monitoring visitors and maintaining appropriate access to campus facilities.
• Assist with classroom and campus readiness, including supplies, equipment, and shared spaces.
• Provide administrative support for student orientations, campus activities, events, and other College initiatives as required.
• Maintain confidentiality of student, employee, and institutional information.
• Perform other related administrative duties as assigned.

REQUIRED SKILLS/COMPETENCIES

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Professional, welcoming, and student-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a busy environment.
• Ability to work independently and collaboratively with campus staff and other departments.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to handle confidential information appropriately.
• Flexible and adaptable approach to changing campus needs.
• Availability to work occasional weekends or adjusted hours when required.

EDUCATION & EXPERIENCE

• Business Administration diploma, Office Administration certificate, or related education is an asset.
• 1–3 years of experience in reception, administrative support, customer service, or a related role.
• Previous experience in an educational or post-secondary environment is an asset.

WHAT WE OFFER

• Full-time employment
• Extended health care
• Dental & Vision care
• Supportive and collaborative work environment
• Opportunities for professional growth and development
• Opportunity to contribute to a positive student experience
  

Schedule: 40 hours per week; rotating shifts, including weekdays and weekends, as the campus operates 7 days a week.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.