Account Executive, SMB (Canada)

About Shiftcare

ShiftCare is an AI-powered care management platform for disability, aged care and home care providers across Australia, New Zealand, the United Kingdom and the United States. AI is built into how care businesses run, from voice-to-text progress notes and smart carer matching to automatically refilling cancelled shifts, alongside rostering, client records, compliance and billing. The result is less admin, faster decisions and one connected operation in place of the paper and disconnected systems that slow providers down.

Our platform has scheduled over 100 million hours of care and supported more than 200,000 participants. Now we’re embedding AI deeper across the entire workforce, so providers spend less time on admin and more time on care. We’re growing rapidly and looking for people who want to build what care management looks like next.

ShiftCare started in Sydney in 2016 with a simple belief: the people who dedicate their lives to caring for others deserve better technology. We’re a values-driven team focused on long-term, sustainable growth. If you want meaningful work where you can see your impact in real time, this is the place for you

The Role

As one of our Canadian Account Executives, you’ll own new business across British Columbia, Alberta and Ontario. You’ll run the full sales cycle, from discovery and tailored demos through negotiation and close. You’ll work alongside SDR- and marketing-generated pipeline and build your own through outbound.

You’ll be selling to people who care for others for a living. They’re often running a growing agency on spreadsheets, whiteboards and goodwill. When you help them, they spend less time on admin and more time on care.

What You’ll Do

• Own the full sales cycle, from first conversation to signed customer.
• Run sharp discovery and deliver demos built around each provider’s real workflows.
• Build your own pipeline through targeted outbound, on top of SDR- and marketing-sourced opportunities.
• Keep a clean, accurate pipeline and forecast in HubSpot.
• Act as a trusted advisor, helping owners and operators understand what better looks like for their organization.
• Bring market feedback back to Product and Marketing as we tailor ShiftCare for Canada.
• Consistently hit and exceed your new business targets.

Who You’ll Sell To

Care organizations with 5–50 staff, including:

• Home care and home support agencies, both private-pay and those contracted with provincial health authorities
• Developmental disability service providers, including agencies funded through CLBC (BC), PDD (Alberta) and MCCSS (Ontario)
• Adult day program and respite providers
• Providers serving clients with self-managed or individualized funding

These organizations want simple, modern software for scheduling, visit verification, client funding tracking, billing and payroll, without the cost and complexity of a clinical EMR.

What You’ll Bring

• 3+ years in a full-cycle SMB B2B SaaS Account Executive role.
• A track record of meeting or exceeding new business quota.
• Strong discovery, demo and closing skills, and comfort with multi-stakeholder deals.
• A self-starter mindset for outbound prospecting.
• Clear, confident communication and a genuine interest in the people you sell to.
• Experience with HubSpot or a similar CRM.
• Discipline and drive to do your best work remotely.

Bonus points: experience selling into healthtech, home care, community services, HR tech, edtech, or other SMB vertical SaaS.

What’s In It For You

• Base salary of 90,0000– 100,000 CAD + uncapped commission (OTE - 60/40).
• Attainable quotas set by people who’ve carried one.
• Fully remote within Canada.
• A product with strong customer advocacy and a proven track record of winning in a mature market.
• The chance to help build a new market and grow with it.
• A collaborative, experienced, high-performing team.
  

ShiftCare is an equal opportunity employer. We welcome applicants of all backgrounds and encourage you to apply even if you don’t meet every requirement.