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Bilingual Senior Program Manager - Nurse Practitioner Team Lead

@ TELUS

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Ottawa, ON · Toronto, ON · Québec, QC · Montréal, QC

2+ ans d’expérience
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TELUS Health is hiring a bilingual Clinical Lead, a Nurse Practitioner who will lead clinical strategy and operations for its virtual care teams nationwide. The role reports to the Head of Clinical Services and covers clinical protocols, chart audits, national alignment and clinician retention. It is a remote, full-time temporary position of 12 to 18 months, Monday to Friday, with French and English mastery required.

Responsabilités :

  • Lead clinical strategy for physicians, nurse practitioners and nurses
  • Develop and implement evidence-based clinical protocols
  • Conduct chart audits and oversee clinical reviews
  • Harmonize clinical processes and policies nationally
  • Act as bridge between clinical teams and management

Résumé des exigences :

  • Primary Care Nurse Practitioner in good standing
  • Minimum 2 years as a Nurse Practitioner
  • Prior team oversight and change management experience
  • Mastery of French and English, spoken and written
  • Strong data analysis and leadership skills

Outils et compétences

Google SuiteWindowsMac OS
Source et dates

Site carrière / système de candidatures · successfactors

Date publiée par l’employeur
2026-10-31
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-11-08

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineMédecins et pratique avancée
Expérience2 an(s) et plus
Gestion d’équipeOui
Heures par semaine37.5
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Siège socialVancouver
Offres sur Jobsy148
Description

Description

Schedule: Flexible Monday to Friday (remote)
Status: Temporary Full-Time (12 to 18 months)

Join our team

TELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. We connect millions of Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

Our team and what we’ll accomplish together

We are seeking a dedicated full-time Clinical Lead to join the TELUS Health Virtual Care team.

As a Clinical Lead, you will report directly to the Head of Clinical Services and play a pivotal role in driving Clinical Operations initiatives. Your primary focus will be on optimizing team workflows and elevating clinical service excellence through clinical leadership based in evidence-based care delivery primarily to both English and French speaking Nurses, Nurse Practitioners and Physicians.

In this key position, you will leverage your extensive clinical expertise to provide comprehensive support and leadership to our clinical teams nationwide. Collaborating closely with other Clinical and operational leaders, you will spearhead both short-term and long-term projects. Your responsibilities will include the development, implementation and evaluation of streamlined clinical protocols and processes to ensure the delivery of high-quality care efficiently.

As a lead for clinical projects, you will engage with various business units to conceptualize and introduce innovative clinical tools and products. Your role will be instrumental in shaping the future of clinical services at TELUS Health Virtual Care, driving continuous improvement and fostering a culture of excellence in patient-centered care.

What you’ll do

Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment

  • Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals

  • National Operations Alignment: Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada

  • Operational Excellence: Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations

  • Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency

  • Local Operations Leadership: Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies

  • Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

    • Qualifications

    What you bring

    • Primary Care Nurse Practitioner in good standing with the affiliated regulatory body

    • Bilingualism & mastery in French and English, both spoken and written is mandatory

    • Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience

    • Strong organizational and facilitation skills, data analysis and leadership abilities

    • Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare

    • Highly comfortable with IT systems, including Google Suite, Windows and Mac OS

    • Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative

    • Availability: Able to work 7.5 hours a day, Monday to Friday

    Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

    #LI-Remote

    #INDTH

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