Business Analyst

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role:

The Business Analyst collaborates with Information Technology and business units to assess, analyze, and document business and system requirements in support of effective solution delivery and the resolution of business system issues. This role is responsible for eliciting, analyzing, documenting, and communicating business needs, system capabilities, and detailed requirements; contributing to the ongoing enhancement of business analysis practices and tools; participating in all phases of the Software Development Life Cycle (SDLC); partnering with Solutions Development to identify appropriate solutions; and providing second-level production support to the business.

Key Responsibilities:

Management and Decision Making

• Participate in the defined BA processes to ensure all standards are met
• Contribute to decision making so as to ensure effort is applied to the most appropriate initiatives
• Apply established business analysis frameworks, standards, and governance practices to ensure consistency and quality across deliverables
• Contribute informed recommendations to support prioritization, scope definition, and decision-making for business and technology initiatives
• Identify and escalate risks, issues, and dependencies that may impact project timelines, scope, or business outcomes
• Support the evaluation of solution options by assessing business needs, operational impacts, and alignment to organizational objectives

Service

• Partner with business stakeholders to identify business needs and document required changes to processes, systems, and workflows
• Provide business analysis support and consultative guidance for business and technology initiatives of varying scope and complexity
• Conduct research and develop business cases, feasibility assessments, and recommendations to support strategic decision-making
• Lead or support requirements-related activities, including elicitation, analysis, documentation, traceability, and resolution of business and system issues
• Monitor industry trends, emerging practices, and solution capabilities to assess impacts and opportunities for the business
• Recommend solutions that align with business objectives, stakeholder needs, and organizational priorities while identifying opportunities for continuous improvement
• Collaborate with cross-functional teams to evaluate solution approaches, including system enhancements, integrations, and third-party vendor options
• Support the development of end-user documentation, training materials, and business readiness activities as needed
• Contribute to successful project delivery by identifying risks, issues, dependencies, and mitigation strategies
• Provide second-level production support by investigating issues, supporting resolution activities, and coordinating with technical teams as required
  
  

Communications

• Serve as a liaison between business lines, technology teams, project delivery partners, interfacing applications, and third-party vendors to align outcomes, clarify priorities, and support informed decision-making
• Develop evaluation criteria and contribute to vendor assessments, software selection, due diligence activities, and recommendation development for complex business and technology solutions
• Lead and facilitate complex workshops, discovery sessions, and cross-functional discussions to elicit requirements, resolve ambiguity, and build alignment across diverse stakeholder groups
• Prepare and deliver clear, audience-appropriate communications, presentations, and recommendations for business partners, technology stakeholders, project teams, and leadership audiences
• Proactively identify, manage, and resolve complex issues, risks, and stakeholder conflicts, escalating matters with clear analysis, options, and recommended actions where required
• Build trusted working relationships with stakeholders and delivery partners by using effective communication, negotiation, facilitation, and influencing techniques throughout the initiative lifecycle
• Manage stakeholder expectations by maintaining clear engagement plans, confirming decision-makers and input providers, and ensuring communication remains timely, transparent, and aligned to initiative objectives
• Maintain strong partnerships with internal clients and technology teams, including development, quality assurance, technology operations, service desk, product, and project delivery teams, to support effective delivery and operational readiness
• Provide timely, constructive feedback to leaders, peers, and project partners to strengthen collaboration, improve delivery outcomes, and support continuous improvement across the business analysis practice

Impact

• Drive the definition of complete, accurate, and actionable business needs and requirements that enable high-quality solutions, reduce delivery risk, and support strong business outcomes
• Own requirements analysis and alignment for maintenance, enhancement, and complex application development initiatives, ensuring solutions are traceable to business objectives, stakeholder priorities, and operational needs
• Exercise sound judgment to identify, frame, and escalate risks, issues, dependencies, and decision points that may impact value, delivery outcomes, or organizational priorities
• Serve as a trusted source of business analysis expertise and solution knowledge for cross-functional stakeholders, including development, infrastructure, technology leadership, project teams, and business partners
  
  

Knowledge, Skills, and Abilities

• Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design
• Different requirement methodologies: Object Orientation, Use Cases, Unified Modeling Language, iterative methodologies like RUP and traditional waterfall approach
• Cost/Benefit Analysis & alternatives identification
• Conflict and issue resolution and escalation
• Knowledge of Meridian’s business, products, and processes, as well as factors affecting the business
• Assist in defect investigation and escalation
• Strong interpersonal skills – able to interact with and build effective relationships with all the teams within Solutions Development and Technology Operations
• Able to prioritize and plan workload, and to meet deadlines in a dynamic, fast-paced environment
• Organized with the ability to quickly prioritize and effectively handle critical issues or competing priorities; move with agility from one task to another
• Strong written and verbal communication skills with ability to influence others and negotiate effectively
• Adaptable and patient – able to work well in a fluid environment, flex with change and tolerate ambiguity
• Excellent time management and multitasking skills – ability to prioritize and re-prioritize

• Self motivated

• Knowledge of Software Development Life Cycle methodologies (SDLC)

Education, Designations, Training, and Experience

• 3-5 years of progressive business analysis experience supporting business and technology initiatives of moderate to high complexity
• Post-secondary education in business, technology, computer science, information systems, or a related discipline, or an equivalent combination of education, training, and practical experience
• Experience leading or supporting requirements-related activities across the project lifecycle, including planning, elicitation, analysis, definition, documentation, validation, traceability, and communication
• Experience working with business stakeholders, technology teams, project delivery partners, and third-party vendors to translate business needs into practical, sustainable solution outcomes
• Working knowledge of business analysis methodologies, tools, and techniques, including process mapping, data analysis, user stories or use cases, business requirements documentation, gap analysis, impact assessment, and acceptance criteria definition
• Experience using business analysis, collaboration, and productivity tools to support requirements management, documentation, workflow visualization, stakeholder engagement, and delivery tracking
• Demonstrated ability to analyze problems, assess options, identify risks and dependencies, and provide clear recommendations that support informed business and technology decisions
• Experience facilitating meetings, workshops, and working sessions with cross-functional stakeholders to clarify scope, resolve ambiguity, and build alignment
• Exposure to Software Development Life Cycle methodologies, including waterfall and/or iterative delivery approaches, with the ability to adapt business analysis practices to the delivery model
• Business analysis certification, training, or professional development, such as ECBA, CCBA, CBAP, PMI-PBA, Agile, Lean, or related credentials, is considered an asset
• Able to act with confidence, sound judgment, and professional credibility within their area of expertise while continuing to build business, technical, and industry knowledge

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,000 - $78,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is hybrid. Our offices are located at 3280 Bloor St W, Etobicoke, and 75 Corporate Park Dr, St. Catharines. Travel between these offices may be required, as well as occasional travel to branches.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

• We provide you with the tools and technology needed to delight your candidates and clients!

• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world

• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues

• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

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Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

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