(CAN) Senior Manager, Business Operations eCommerce (IC)-1

Position Summary...

The Senior Manager, Business Operations eCommerce leads the development and execution of strategic initiatives for eCommerce operations, encompassing planning, implementation, and optimization of omnichannel solutions and OMNI store space and layout design to enhance customer experience, drive operational efficiency, optimize capacity, speed, cost and achieve business objectives.

What you'll do...

The Senior Manager, Business Operations eCommerce develops and executes strategic roadmaps for eCommerce operations, aligning with long-term and short-term business goals. This involves identifying opportunities, leveraging insights to inform actionable plans, and supporting cross-functional teams in implementing these strategies. The role owns the design and optimization of OMNI store space and layouts, ensuring physical operations are designed to maximize capacity, speed, and cost efficiency while evolving solutions that keep the business competitive. The role requires collaboration with product, marketing, finance, operations, legal, and customer support teams, working closely with Store Operations, Format Development, eCommerce and Finance, to build and manage the necessary tools, processes, and workflows that enhance the eCommerce platform and in-store OMNI operations.

The position oversees the planning and execution of strategic programs, including managing vendor relationships, contracts, and service delivery to ensure high-quality customer experiences. The Senior Manager also focuses on optimizing costs and improving performance through continuous assessment and implementation of best practices. Developing and maintaining strategic partnerships with third-party service providers to support the growth and competitiveness of the eCommerce platform and OMNI store operations is critical.

Responsible for leading data analysis and business reviews, the role engages with internal and external stakeholders to drive continuous improvement and achieve operational excellence. The Senior Manager acts as a subject matter expert, ensuring solutions leverage industry best practices and leading practices in OMNI space and layout design and comply with legal and compliance policies. Additionally, the role involves developing robust plans to enhance user journeys and platform experiences, fostering a customer-centric culture.

Coaching and developing a team to support innovative ideas, cost-effective opportunities, and business case development is also a key responsibility. This position aims to improve overall eCommerce operations, store capacity and operational effectiveness, aligning with the company's growth plans and omnichannel objectives.

Qualifications:

• 5+ years in store/space design, eCommerce fulfillment, industrial engineering, capacity planning or operations design.
• Strong experience designing and optimizing four-wall fulfillment space, including equipment, operational flows, layouts, adjacencies and space utilization.
• Experience establishing scalable layout, design and capacity standards across multiple locations.
• Strong understanding of the relationship between demand, process, equipment, space and operational capacity.
• Experience with Revit, Mappit or similar digital space/layout tools, and platforms such as Quickbase or Captimus, is an asset.
• Strong cross-functional leadership and ability to translate complex operational requirements into practical designs and executive-level recommendations.
• Bachelor’s degree in Industrial Engineering, Engineering, Supply Chain, Operations, Analytics or a related field, or equivalent relevant experience.

Experience in omnichannel retail, store fulfillment or high-volume operational space design would be a strong asset.

The role owns the design and optimization of eCommerce fulfillment space within the four walls, integrating equipment, operational flows, capacity requirements and standardized layouts to create scalable, efficient store fulfillment solutions.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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