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Première détection par notre source: il y a 29 jours

Contact Center Engineer

@ Tech Talent International

Toutes ses offres Site Web

Mississauga, Ontario

80–100 $/h5+ ans d’expérience
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En bref

Tech Talent International, through Software International, is hiring a remote Contact Center Engineer for a US consulting firm's clients, based in the Greater Toronto Area and working Eastern Time. The role designs and migrates voice and chat contact center solutions to cloud-hosted platforms in a PCI-compliant environment. Pay is $80-100/hr on a C2C basis.

Salaire :

80 $–100 $ de l’heure

Responsabilités :

  • Design and implement voice, chat and contact center solutions
  • Migrate on-prem contact centers to PCI-compliant cloud platforms
  • Create detailed solution designs and documentation
  • Lead discovery sessions and low-level design
  • Design VDI agent architecture and automate voice and chat flows

Résumé des exigences :

  • 5 years as Nice InContact, Cisco or Genesys contact center engineer
  • 8+ years designing high-volume contact center platforms desired
  • Experience moving on-prem to cloud contact center
  • At least 2 CTI integrations with commercial CRM systems
  • Experience passing IVR and chat context to agents
  • Understanding of delegating PCI to cloud providers

Outils et compétences

Genesys CloudGenesys EngageNice InContactCisco Cloud-based Contact CenterAWS Lex
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement logiciel
Expérience5 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Tech Talent International

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Tech Talent International (TTI) is a recruitment firm from Toronto Canada. We work with clients from F1000 to startups.

Description complète de l’entreprise

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

Abonnés LinkedIn
1 738
Personnes associées sur LinkedIn
1
Bureaux déclarés
  • 1661 Morris Avenue, Ennismore, ON K0L1T0, CA
Autres noms enregistrés
  • Tech Talent International
Spécialités
  • recruitment
  • contract staffing
  • permanent staffing
  • RPO
  • background checks
  • pre-employment screening
  • staffing
  • technical recruitment
  • telecom recruitment
  • ICT recruitment
  • and recruitment process outsourcing
Le profil indique une agence de recrutement
Oui
Toutes ses offres Site Web

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

ChampValeur
SecteurStaffing and Recruiting
Taille2-10 employees
Siège socialEnnismore, ON
Type d’organisationPrivately Held
Fondée en2022
Spécialitésrecruitmentcontract staffingpermanent staffingRPObackground checkspre-employment screeningstaffingtechnical recruitmenttelecom recruitmentICT recruitment
Offres sur Jobsy181
LinkedInVoir la page
Description

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.

We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engineer type roles. These will be fully remote , supporting a variety of US based clients.

Role : Contact Center Engineers

Location: Greater Toronto Area, Canada

Type: Remote (Must be able to work EST)

Salary/Rate : $80-100/hr C2C

Job Details
- Design and implement voice, chat and other contact center solutions
- Migrate solutions from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment
- Plan, document, and support the configuration of contact center supporting solutions
- Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
- Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems
- Some understanding of networking principles in contact center domain
- Act as the Lead Engineer, leading discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices
- Design and implement VDI agent architecture enabling and supporting the capabilities above
- Develop solution considering customer and agent experience and agent productivity.

- Identify voice and chat flows that can be automated before passing the call to agents to improve overall containment.

Mandatory Skills
- 5 years experience as in combination of either Nice InContact, Cisco Cloud-based Contact Center or Genesys Contact Center (Genesys Cloud or Genesys Engage) Engineer roles required

- 8+ years desired in designing, building, and managing high volume contact center platforms
- Experience in moving from an on-prem contact center to a cloud-based contact center
- Experience with at least 2 CTI integrations with commercially available CRM systems
- Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform
- Strong understanding in ways to delegate PCI to other cloud-hosted providers

- Experience desired in designing and building chatbot and/or voicebot leveraging AWS Lex, Google Dialog Flow or any other commercially available bot platform

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