Front Office Manager

Join One of Canada's Top-Ranked Resorts

Proudly ranked #4 among Canada's top resorts in the 2026 Condé Nast Traveler Readers' Choice Awards.

Kingfisher Pacific Resort & Spa is an award-winning oceanfront destination nestled along the eastern shore of Vancouver Island in the beautiful Comox Valley.

Renowned for its exceptional guest experiences, world-class spa offerings, outstanding dining, and genuine hospitality, Kingfisher is more than a place to stay. It's a destination where memorable experiences are created every day.

We are looking for an experienced, motivated, and hands-on Front Office Manager to lead our Front Office and Guest Services teams.

Reporting directly to the General Manager, this position combines active operational leadership with strategic oversight of departmental performance, guest satisfaction, and revenue opportunities.

We believe great leadership starts with being present, engaged, and willing to lead by example. Our ideal candidate is equally comfortable supporting the front desk during a busy check-in, coaching a team member, resolving a guest concern, or reviewing occupancy forecasts and opportunities to improve revenue.

This is an opportunity for a hospitality professional who takes pride in developing people, building strong teams, and contributing directly to the success of an award-winning resort.

What You'll Do

Leadership, Coaching & Team Development

• Provide visible, hands-on leadership across Front Office, Guest Services, Reservations, and Night Audit operations.
• Lead by example, actively supporting daily operations and stepping in wherever needed to ensure exceptional guest service.
• Recruit, train, mentor, and develop team members, building confidence, accountability, and a strong service culture.
• Establish clear expectations, provide regular coaching and constructive feedback, and recognize individual and team achievements.
• Foster a positive, collaborative environment where employees feel supported, empowered, and motivated to succeed.
• Develop team members through ongoing training, performance evaluations, and opportunities for professional growth.

Front Office Operations & Guest Experience

• Oversee the daily operations of the Front Office, ensuring a seamless guest experience from reservation through departure.
• Maintain a strong operational presence, ensuring the department is properly staffed, organized, and prepared for daily business demands.
• Maintain a thorough working knowledge of front desk procedures, reservations, property management systems, and guest service standards.
• Personally assist with guest inquiries, reservations, check-ins, check-outs, and service recovery when required.
• Anticipate guest needs, resolve concerns professionally, and continuously identify opportunities to enhance the guest experience.
• Collaborate closely with Housekeeping, Maintenance, Spa, and Food & Beverage to ensure effective communication and coordinated resort operations.
• Coordinate group reservations and related guest arrangements with appropriate departments.
• Participate in Manager-on-Duty responsibilities as required.

Departmental Performance & Revenue Management

• Monitor occupancy, average daily rate (ADR), booking trends, and future business (BAR Rates) demand to support revenue and occupancy objectives.
• Work collaboratively with the General Manager and Reservations team to identify opportunities to maximize room revenue and guest satisfaction.
• Review departmental performance, operational reports, and guest feedback to identify opportunities for improvement.
• Manage departmental scheduling, labour productivity, payroll tracking, and operating expenses.
• Support the development and implementation of departmental procedures, service standards, and operational improvements.
• Ensure compliance with resort policies, safety standards, security procedures, and financial controls.

What You Bring

• 3–5 years of progressive leadership experience in a resort or full-service hotel environment.
• A demonstrated ability to lead, coach, mentor, and develop a successful hospitality team.
• A hands-on management style with a genuine willingness to participate in daily operations and support employees.
• Strong knowledge of front office operations, reservations, guest services, and hotel property management systems.
• An understanding of hotel occupancy, ADR, revenue management principles, and departmental financial performance.
• Excellent interpersonal, organizational, communication, and problem-solving skills.
• Confidence in managing guest concerns, employee challenges, and competing operational priorities.
• A collaborative leadership approach that promotes accountability, teamwork, and continuous improvement.
• Proficiency with ResortSuite PMS or comparable property management systems is an asset.
• Flexibility to work evenings, weekends, and holidays as operationally required.

Why Join the Kingfisher?

• Be part of an independently owned, award-winning resort recognized among Canada's finest.
• Work in a spectacular oceanfront setting in the beautiful Comox Valley.
• Join a collaborative leadership team committed to exceptional hospitality and continuous improvement.
• Make a meaningful impact by developing people, strengthening operations, and enhancing guest experiences.
• Enjoy a competitive salary, extended health benefits, staff discounts, and professional development opportunities.
• Experience the lifestyle Vancouver Island has to offer, with ocean, mountains, and year-round recreation at your doorstep.

Discover the Kingfisher Experience

Kingfisher Pacific Resort & Spa is an independently owned, 65-room boutique resort featuring beautifully appointed accommodations, recently renovated beachfront suites, and three uniquely designed penthouses.

Our culinary experiences celebrate the flavours of the Pacific Ocean and Vancouver Island, highlighting fresh, locally inspired ingredients and elevated dining.

Our renowned Pacific Mist Spa offers distinctive wellness experiences, including the signature Pacific Mist Hydropath® and the immersive Healing Caves®, featuring six unique therapies designed to promote relaxation and rejuvenation.

Our people are at the heart of everything we do. We take pride in creating a welcoming workplace where individuals from diverse backgrounds come together to deliver exceptional hospitality.

At Kingfisher, you'll have the opportunity to grow professionally, contribute to an exceptional guest experience, and take pride in being part of a destination celebrated both nationally and internationally.

• Come lead, inspire, and grow with us at Kingfisher Pacific Resort & Spa.

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Vision care

Salary based on education and experience:

From $75 000

Ability to Commute/Relocate:

Courtenay, BC V9N 9R9: Reliably commute or plan to relocate before starting work (required).

Education:

Secondary School (required)

Experience:

Leadership: 3 years (required)

Hospitality: 3 years (preferred)

Language:

English (required)

Work Location: In person