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Publié avant-hier

Front Office Manager

@ Sun Peaks Grand Hotel & Conference Centre

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Colombie-Britannique

Temps plein3+ ans d’expérience

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SIGNAUX

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Sun Peaks Grand Hotel & Conference Centre is hiring a Front Office Manager to oversee daily front office operations, coach and develop the front desk team, and drive guest service, upselling and cost control. The role is full-time, pays $65,000 per year, and requires flexible availability for weekends, evenings and some overnights.

Responsabilités :

Lead front office operations day to day
Coach, mentor and give feedback to front desk team
Own full-cycle departmental recruitment and onboarding
Analyze guest satisfaction data and plan improvements
Drive upselling to maximize occupancy and revenue

Résumé des exigences :

3+ years front desk experience, 2+ in a leadership role
Hotel experience required; resort experience an asset
Post-secondary education in hospitality preferred
Strong written and verbal English communication
Proficiency with Microsoft Windows and hotel systems such as Agilysys Versa
Financial acumen for budgeting and forecasting

Outils et compétences

Agilysys Versa Revinate Microsoft Windows

Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur: 2026-11-11
Première détection par notre source: 2026-11-14
Mise à jour du dossier source: 2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Gestionnaire
Domaine	Opérations
Expérience	3 an(s) et plus
Expérience en gestion	2 an(s) et plus
Gestion d’équipe	Oui
Heures par semaine	40 (estimé)
Horaire	jour, soir, fins de semaine, nuit
Déplacements	avion : aucun · route : aucun
Milieu de travail	Bureau, Hôpital ou clinique
Position	Surtout assis
Exigences physiques	physique faible · soulever 11 lb · ordinateur élevé
Langues	English
Formation	Collégial (DEC) (préféré)
Domaines d’études	Hospitality, Hotel and restaurant management
Avantages mentionnés	Congés payés généreux, Régime de retraite, Rabais employé, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Sun Peaks Grand Hotel & Conference Centre

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Champ	Valeur
Offres sur Jobsy	1

Description

Imagine finishing your workday just steps away from the slopes, spending your winter days skiing or snowboarding, or enjoying summer evenings after a round of golf or a hike through the wildflowers. At Sun Peaks, you have the opportunity to combine an exciting career in hospitality with an incredible mountain lifestyle.

As a key member of the Rooms leadership team at Sun Peaks Grand Hotel & Conference Centre, the Front Office Manager plays an important role in creating memorable guest experiences while leading and developing a high-performing team. Working closely with the Director of Operations, you will oversee the day-to-day Front Office operations, support team member development through coaching, mentoring and ongoing feedback, and help foster a positive, service-driven team culture.

If you're a people-focused hospitality leader looking for your next career opportunity in a place where adventure is right outside your door, we'd love to hear from you. Come work, live and play where you belong!

Note: The Front Office runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings and some overnights) is an asset.

Salary: $65,000 per year

Physical Requirement

Sedentary, work activities involve handling loads up to 5 kg; Predominately working in an indoor setting.

Accountabilities

Demonstrates what it means to be a ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team.
Analyzes service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the front office team.
Owns departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding.
Ensures upselling techniques are utilized to maximize room occupancy and overall revenue.
Monitors cost control efforts and interprets financial statements; making recommendations for budget and forecast.
Monitors the team members performance through supervision and service quality audits, providing timely feedback and recognition.
Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance.
Oversees front office supplies and par stock levels, researches product replacements and replenishments, reviews supplier contracts and brand standards, monitors supplier performance, and identifies opportunities for cost efficiencies.

Ideal Candidate

3 years’ minimum Front Desk experience with a minimum of 2 years of service in a leadership role; Experience in a hotel setting or related industry is required; Resort experience is a strong asset
Post-secondary education in hospitality or related discipline preferred
Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
Professional and well organized with excellent communication skills in English, both written and verbal
Excellent problem-solving abilities and ability to think on your feet
Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
Must have the ability to supervise, mentor, train and motivate a team
Ability to work within and promote an innovative and multi-tasked environment
Strong working knowledge of hotel systems, specifically Agilysys Versa would be a strong benefit
Proficiency with computer systems required, such as Microsoft Windows applications
A level of financial acumen and ability to budget, forecast, and interpret financial statements

What You Can Expect From Us

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities

Click Apply Now or Copy and Paste the Link - https://sunpeaks.clearcompany.com/careers/jobs/4e359d71-5aa6-93f1-e1e7-d7a3a03fea4c/apply?source=3863098-CS-58771

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Front Office Manager

En bref

Responsabilités :

Résumé des exigences :

Outils et compétences

Détails du poste

Sun Peaks Grand Hotel & Conference Centre

Journal

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