IFM Lead

The salary range for this position is $78,000 to $82,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

As the IFM Lead, you are responsible for leading the day-to-day Integrated Facilities Management (IFM) operation, ensuring a seamless workplace experience through the coordination of facilities, workplace, hospitality, and support services. You will serve as the primary onsite operational leader, overseeing service delivery, client relationships, workplace experience, vendor management, and operational performance while ensuring services are delivered safely, consistently, and professionally.

Now, if you were to come on board as our IFM Lead, we'd ask you to do the following for us:

• Lead daily Integrated Facilities Management operations and serve as the primary onsite contact for workplace and facilities-related operational matters.
• Coordinate the delivery of reception, visitor services, mailroom, courier, porter, workplace support, handyman, and related facility services.
• Conduct routine site inspections and proactively identify, escalate, and resolve service, safety, presentation, and operational issues.
• Support workplace and employee experience initiatives, including meeting room readiness, workplace amenities, events, and service requests.
• Oversee mailroom, courier, package management, and logistics activities while ensuring efficient workflows and service delivery.
• Coordinate facilities service requests, vendor activities, workplace repairs, and operational support services while ensuring timely resolution and follow-through.
• Manage onsite vendor and service partner relationships, monitor service performance, and address operational deficiencies as required.
• Coordinate operational interfaces between facilities, foodservice, hospitality, retail, and workplace service providers to support a positive employee experience.
• Promote compliance with health, safety, training, and operational requirements while supporting audits, inspections, and corrective action plans.
• Lead and support onsite team members through coaching, scheduling, communication, performance monitoring, and continuous improvement initiatives while maintaining strong client relationships and financial accountability.

Think you have what it takes to be our IFM Lead? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• 3 to 5+ years of progressive experience in facilities management, workplace services, hospitality, property operations, or integrated services.
• Demonstrated experience leading or coordinating multidisciplinary service teams and vendor partners.
• Strong customer service, workplace experience, and client relationship management skills.
• Working knowledge of health and safety legislation, workplace compliance requirements, and service operations.
• Strong organizational, analytical, problem-solving, and communication skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications including Outlook, Teams, Excel, and related business systems.
• Facilities Management education, FMP, CFM, or related designation, along with experience in corporate, highly regulated, or integrated facilities environments, is considered an asset.