Publié il y a 4 jours
IT Service Manager
@ Dexterra
Mississauga, Ontario
En bref
Dexterra is hiring an IT Service Manager to lead its Service Desk, coach internal support staff and manage the outsourced Service Desk provider. The role owns escalations, service levels and the end-user experience across geographically distributed operations. The posting states a hybrid onsite work model, full-time employment, and requires 5+ years of IT service delivery experience and 3+ years leading people.
Salaire :
105 000 $–125 000 $ par année
Responsabilités :
- Lead the Service Desk and coach internal support staff
- Manage the outsourced Service Desk provider and key vendors
- Own escalations, recurring issues and service challenges
- Improve support processes, service levels and end-user experience
- Use metrics and trends to drive improvements
Résumé des exigences :
- 5+ years progressive IT support or service delivery experience
- 3+ years leading people or a service function
- Hands-on experience with Microsoft 365, Entra ID, Intune or ServiceNow
- Experience managing outsourced providers and vendor performance
- ITIL certification or practical ITIL/ITSM experience
Outils et compétences
Source et dates
Site carrière / système de candidatures · smartrecruiters
- Date publiée par l’employeur
- 2026-11-06
- Première détection par notre source
- 2026-11-06
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | TI |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Permis et certifications | ITIL |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Dexterra
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Because service is everything.
Description complète de l’entreprise
Dexterra Group is a publicly listed corporation (TSX:DXT) delivering a range of support services for the creation, management, and operation of infrastructure across Canada. Powered by people, we bring best-in-class regional expertise to every challenge and deliver innovative solutions, giving clients confidence in their day-to-day operations. Our activities include a comprehensive range of facilities management services, industry-leading workforce accommodation solutions and other support services for diverse clients in the public and private sectors.
- Abonnés LinkedIn
- 42 136
- Personnes associées sur LinkedIn
- 2 754
- Bureaux déclarés
- 5925 Airport Rd, Suite 1000, Mississauga, Ontario L4V 1W1, CA
- Suite 900, 240-4th Avenue SW, Calgary, Alberta T2P4H4, CA
- 5285 Shawnee Rd, Suite 510, Alexandria, Virginia 22312, US
- Catégories d’activité
- Hospitality
- Infrastructure
- Oil and Gas
- Energy
- Food and Beverage
- Facility Management
- Events
- Autres noms enregistrés
- Dexterra
- Dexterra Group
- Spécialités
- remote hospitality services
- integrated facility management
- and infrastructure support services
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 360 198 600
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Dexterra Group is a publicly listed corporation (TSX:DXT) delivering a range of support services for the creation, management, and operation of infrastructure across Canada. Powered by people, we bring best-in-class regional expertise to every challenge and deliver innovative solutions, giving clients confidence in their day-to-day operations. Our activities include a comprehensive range of facilities management…
| Champ | Valeur |
|---|---|
| Secteur | Facilities Services |
| Taille | 5,001-10,000 employees |
| Siège social | Mississauga, Ontario |
| Type d’organisation | Public Company |
| Spécialités | remote hospitality servicesintegrated facility managementand infrastructure support services |
| Offres sur Jobsy | 411 |
| Voir la page |
Company Description
WHO ARE WE?
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.
For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.
Work That Matters, People Who Care.
Job Description
WHAT'S THE ROLE
Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.
You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.
WHAT YOU'LL DO
- Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
- Coach internal support staff and manage our outsourced Service Desk provider.
- Take ownership of escalations, recurring issues and service challenges.
- Improve support processes, service levels and the end-user experience.
- Use service trends, metrics and feedback to identify problems and drive improvements.
- Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
- Build strong relationships across Operations, functional teams and IT.
- Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
- Manage key service vendors and hold them accountable for performance.
Qualifications
WHO WE'RE LOOKING FOR
You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.
You bring:
- 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
- 3+ years leading people, a support function or service delivery.
- Strong experience with IT service management, incident management, escalations and continuous improvement.
- Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
- Experience managing outsourced service providers and vendor performance.
- Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
- A demonstrated ability to improve processes, service standards and the end-user experience.
- Experience supporting geographically distributed operations.
- ITIL certification or practical ITIL/ITSM experience.
Additional Information
WHAT’S IN IT FOR YOU?
- Be part of an industry that's more important than ever!
- Award winning safety culture.
- Supportive team environment with room to grow together.
- Onsite Hybrid work model.
- Employee Referral Program.
- We are growing!
- Certified as a Great Place to Work 2025-2026!
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.
We thank all applicants for their interest and will contact those candidates selected for interview.
Note, we are not accepting candidates from recruitment agencies.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.