MANAGER, INTERNAL AUDIT SERVICES (HYBRID)

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

WHO WE ARE

When it comes to health, we are always looking for ways to push for better. GreenShield was founded in 1957 as a not-for-profit organization with a mission to support better health for all Canadians. Today, we are a social enterprise that brings coverage and care together in one place, creating a more holistic approach to health and well-being.

Our mission is to create better health for all Canadians, and that starts with our people. We are looking for purpose-driven professionals who challenge the status quo, value diverse perspectives, and want their work to make a meaningful difference.

THE ROLE IN A NUTSHELL

Reporting to the Director, Internal Audit Services, the Manager, Internal Audit Services is a key leader within GreenShield’s independent third line of defence. The role provides objective, risk-based assurance, advice, insight and foresight to Senior Leadership and the Board of Directors regarding the effectiveness of governance, risk management, and internal controls.

The Manager leads the delivery of the annual risk-based internal audit plan, oversees and executes assurance and advisory engagements, develops audit talent, contributes to the development of the internal audit program, and supports the continued maturity of the Internal Audit Services function. Working across all GreenShield entities, the Manager builds trusted relationships with business leaders while preserving the independence and objectivity of Internal Audit.

KEY RESPONSIBILITIES

Audit Leadership and Delivery

· Lead the execution of GreenShield’s annual risk-based internal audit plan across all entities, ensuring timely, high-quality assurance and advisory engagements.

· Oversee audit planning, resource allocation, execution, reporting, and follow-up activities while maintaining alignment with organizational priorities and emerging risks.

· Manage and/or execute complex engagements.

Team Leadership and Continuous Improvement

· Lead, coach, and develop Internal Audit team members, fostering accountability, collaboration, and continuous learning.

· Ensure compliance with the Institute of Internal Auditors’ Global Internal Audit Standards and support internal and external quality assurance activities.

· Drive innovation through data analytics, technology-enabled auditing, and continuous improvement practices.

Risk, Controls and Governance

· Evaluate the effectiveness of governance, risk management, and internal control processes, providing practical recommendations that support business objectives.

· Monitor regulatory, industry, operational, and technology developments to identify emerging risks and assurance opportunities.

· Provide guidance to leadership on internal controls, significant initiatives, and organizational risk management practices.

Stakeholder and Board Engagement

· Build strong relationships with business leaders while maintaining the independence and objectivity of Internal Audit.

· Prepare and present audit results, insights and recommendation status updates to Senior Leadership, Board Committees, and other governance forums.

· Promote a strong culture of risk awareness, accountability, and effective internal controls across the organization.

WHO WE'RE LOOKING FOR

Required Qualifications and Experience

· University degree in accounting, finance, business administration, commerce, information systems, or another relevant field.

· A relevant professional designation such as CIA, CPA, or CISA, or active progress toward completion. A completed designation is strongly preferred.

· Minimum five years of progressive internal audit, assurance, risk, or related professional services experience, including at least two years of people leadership or engagement leadership experience.

· Demonstrated experience planning, executing, supervising, and reporting on risk-based assurance and advisory engagements.

· Experience communicating audit results and complex risk or control matters to senior leaders and governance committees.

· Strong knowledge of internal auditing practices, risk management, and internal control frameworks, including the IIA Global Internal Audit Standards and COSO principles.

· Knowledge of the Canadian regulatory environment relevant to GreenShield, including OSFI expectations and privacy requirements such as PIPEDA.

· Working knowledge of information technology, cybersecurity, privacy and information-security risks and controls.

· Strong business acumen and the ability to balance risk reduction, operational practicality, cost, and value when developing recommendations.

· Excellent written and verbal communication, facilitation, analytical, problem-solving, project management, and stakeholder-influence skills.

Assets

· Experience in health benefits, insurance, financial services, or another regulated industry.

· Experience with financial compliance requirements and frameworks such as NI 52-109, SOX 404, or IFRS-related controls.

· Experience in a public accounting, consulting, or professional services environment.

· Experience with data analytics, data visualization or audit technology tools such as Power BI, advanced Excel, or AI-enabled audit solutions.

· Experience auditing major transformations, system implementations, application conversions, cybersecurity, privacy, or third-party risk.

· Bilingual proficiency in English and French.

THE CULTURE

We believe a career should be meaningful, not simply a means to earn a living. At GreenShield, every voice is heard and valued. Our people are encouraged to challenge the status quo, grow their capabilities, and contribute to work that has purpose.

Inclusivity makes us a stronger, smarter, and more informed organization. We value diverse backgrounds, perspectives, and experiences because they strengthen our culture and improve how we support our communities. A career at GreenShield is not only about personal achievement. It is about making a difference together.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.