Operations Manager

Job Information
Job Title: Operations Manager
Job Requisition ID: 88860
Ministry: Primary and Preventative Health Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 23, 2026
Classification: Manager (Zone 1)
Salary: $3,172.60 to $4,521.09 bi-weekly ($82,804.86 to $118,000.45/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Ministry of Primary and Preventative Health Services is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes, and maintaining fiscal responsibility. The ministry supports Albertans' health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; health system planning and capital infrastructure planning; supporting innovative information management and technologies; regulating health care; and funding the health system.

The Health Data Intelligence Division provides strategic leadership and operational delivery across digital health, information technology, privacy, and health data to support a connected, evidence-informed health system. The division oversees provincial eHealth solutions—such as Alberta Netcare, MyHealth Records, and Connect Care—while managing enterprise IT infrastructure, core applications, and digital health strategy in alignment with provincial priorities. It safeguards personal and health information through privacy, cybersecurity, and records management, ensuring legislative compliance and secure information exchange. Additionally, the division leads health data governance, analytics, and reporting activities, delivering actionable insights and data services that inform policy, planning, and improved health outcomes for Albertans.

For further information, visit the ministry website at https://www.alberta.ca/primary-and-preventative-health-services.

Role Responsibilities

Join a dynamic team providing operational leadership and strategic coordination to support the Assistant Deputy Minister (ADM) and advance divisional priorities. In this role, your expertise in executive support, issues management, business planning, and cross-branch collaboration will help ensure effective divisional operations and alignment with ministry objectives and government priorities.

Reporting to the Divisional Coordination and Issues Manager, the Operations Manager provides operational advice and support to the Assistant Deputy Minister (ADM), overseeing the coordination of urgent requests, correspondence, briefings, and decision requests. The position supports divisional planning activities and facilitates the effective management of the ADM’s office, ensuring divisional priorities, activities, and deliverables are aligned with strategic direction and government objectives.

As Operations Manager, you will provide advice, guidance, and direction to executive leadership and divisional staff on operational, administrative, and corporate processes, including business planning, issues management, communications, governance, information management, and human resource administration. You will identify and resolve complex operational issues, facilitate collaboration across branches, develop and implement administrative processes, and ensure the timely coordination of divisional activities and deliverables on behalf of the ADM. You will also represent the ADM’s Office on committees, working groups, and special initiatives as required. Success in this role requires sound judgment, strong organizational and communication skills, political acumen, and the ability to manage competing priorities while supporting executive decision-making in a fast-paced environment.

In this role, you will:

• Provide operational leadership and confidential support to the Assistant Deputy Minister (ADM), ensuring the effective and coordinated management of the ADM’s Office and divisional operations.
• Provide strategic advice and recommendations to the ADM on sensitive operational and administrative matters, identifying emerging issues, assessing risks, and recommending solutions.
• Oversee divisional correspondence, communications, and Action Requests (ARs), ensuring timely responses, accurate information, and quality assurance of executive briefings and decision-support materials.
• Support divisional planning and decision-making by coordinating business planning, corporate reporting, divisional priorities, and administrative processes.
• Lead and coordinate divisional corporate responsibilities, including human resource administration, workforce planning, budget coordination, and resource management.
• Oversee the coordination of Access to Information (ATI) and Freedom of Information and Protection of Privacy (FOIP) requests, ensuring timely and accurate responses.
• Coordinate divisional contracts, grants, and administrative requirements in accordance with government policies, procedures, and legislative requirements.
• Identify and resolve complex operational issues, facilitate collaboration across branches and divisions, and recommend improvements to administrative processes and service delivery.
• Build and maintain effective relationships with executive leadership, internal partners, and external stakeholders to support divisional priorities and timely issue resolution.
  
  

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

To be successful in this role, you will demonstrate the following Alberta Public Service competencies:

• Systems Thinking - You take a holistic, long-term view of divisional operations, considering organizational priorities, risks, and broader government objectives. You anticipate impacts, seek stakeholder perspectives, and identify opportunities for collaboration and improved processes.
• Creative Problem Solving - You identify root causes of complex operational issues, explore practical solutions, leverage available resources, and engage stakeholders to improve administrative processes and support effective decision-making.
• Agility - You adapt to changing priorities, manage competing demands, remain objective under pressure, and adjust plans and processes to respond effectively to emerging issues and operational requirements.
• Build Collaborative Environments - You foster open communication, encourage cross-branch collaboration, proactively address potential conflicts, and create an environment where stakeholders work together to achieve shared objectives.
• Develop Self and Others - You support team development by providing guidance, sharing knowledge, encouraging feedback, recognizing individual strengths, and promoting continuous learning and professional growth.

Qualifications

A university graduation in a related field, such as Public Administration, plus three years of progressively responsible related experience, including project management, leadership, and the ability to adapt quickly and work effectively under pressure; or an equivalent combination of education and experience. Years of relevant work experience will be considered.

Equivalency: Directly related experience or education considered on the basis of:

• One year of experience for one year of education OR
• One year of education for one year of experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

The following experience is required:

• Managing complex operational and administrative issues in a fast-paced environment.
• Providing advice and recommendations to executive leadership.
• Coordinating executive correspondence, briefings, and time-sensitive requests.
• Applying sound judgment and problem-solving to sensitive matters.
• Managing competing priorities and meeting tight deadlines.
• Improving administrative processes and operational efficiency.
• Building relationships and collaborating with internal and external stakeholders.
• Coordinating corporate functions, including HR, financial management, and planning.
  
  

The following experience is considered as assets:

• Supporting an ADM’s Office or other executive-level office.
• Managing Action Requests, ministerial correspondence, and executive briefings.
• Coordinating business planning, reporting, and resource management.
• Managing ATI requests.
• Coordinating budgets, contracts, grants, and financial administration.
• Supporting workforce planning and staffing processes.
• Leading process improvements and cross-ministry initiatives.

Notes

Hours of work are 08:15 AM to 4:30PM, Monday to Friday.

This is a full-time permanent position working 36.25 hours per week in downtown Edmonton.

Application Requirements

As part of the application process, you are required to:

• Complete all pre-screening questions.
• Applicants are required to submit a cover letter outlining their interest in the position and how their experience aligns with the qualifications. The quality and relevance of the cover letter and resume will be considered during the screening process. Applications that do not include a cover letter will not be considered.
• Final candidates will be required to undergo a criminal records check (CRC).
• Applicants being considered for this position will be required to complete a Level 1 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Management Employee Pension Plan (MEPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krystyna Gruszka at [email protected].