Operations Officer - 58927

We are seeking a detail-oriented and collaborative Operations Officer II to join our team during the RSP peak season. In this back-office operational role, you will be responsible for the timely and accurate processing of high-risk financial transactions, including deposits and withdrawals for client accounts. Working in a highly collaborative team environment, you will play a key role in delivering high-quality service, meeting Service Level Agreements (SLAs), and supporting day-to-day wealth operations.
Location: Toronto, ON (100% Onsite – 5 days per week)
Position Type: Contract (5 months; potential for extension or conversion)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (37.5 hours per week)

Advantages
Top Financial Institution Experience: Gain valuable corporate banking and wealth management experience.
Collaborative Environment: Join a close-knit, supportive team of 12 professionals with 1-on-1 training and onboarding.
Growth Potential: Opportunity for assignment extension or conversion based on performance and business needs.
Convenient Location: Central office location near public transit in downtown Toronto.

Responsibilities
Transaction & Operational Support
Process financial and non-financial transactions accurately and within established timeframes.
Handle money transactions including incoming account deposits, withdrawals, and account updates.
Multi-task across multiple internal applications to complete processing requirements.
Complete thorough investigations, identify process gaps, and escalate risk issues or non-standard transactions promptly.
Ensure all documentation prepared is complete, accurate, and aligned with firm and industry regulations.

Client & Service Excellence
Deliver consistent service quality to internal business partners and clients to uphold SLA commitments.
Identify opportunities to streamline workflow, improve service delivery, and support process improvement initiatives.
Utilize system capabilities to perform timely and accurate uploads, downloads, and data verification.

Teamwork & Collaboration
Actively participate in daily team huddles and contribute to a supportive, team-oriented culture.
Keep team members and leads informed regarding project statuses, workload progress, and operational updates.
Adhere to corporate guidelines, compliance standards, and internal codes of conduct.

Qualifications
Education & Experience
Post-secondary degree or diploma (completion of financial or business-related coursework is preferred).
Corporate or back-office work experience is an asset.

Technical Skills
Must-Have: Proficiency in Microsoft Excel.
Must-Have: Familiarity with Macros.

Nice-to-Have: Strong technical acumen, with experience building End User Computing (EUC) tools or navigating multiple specialized software applications.
Soft Skills & Competencies
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks in a fast-paced, high-volume environment.
High attention to detail and accuracy when handling sensitive or high-risk transactions.

Preferred Assets
Prior experience in banking, wealth management, or financial services.
Product knowledge of registered plans (e.g., RSPs, TFSAs).
Prior customer service or client support experience.

Summary
Are you interested in the operations Officer position? Please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.