Resident Support Team Lead

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

1. Resident / Program Support:

• Works alongside all Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
• Conducts resident intakes, goal setting and follow ups.
• Monitors the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
• Maintains strong communication both written and verbal for the benefit of the resident and program.
• Supervise meal times and keep track of meal payment. Connect with kitchen staff for resident’s concern for food (allergies, special meals etc.).
• Keeps track of occupancy numbers, occupancy fees, late payments, arrears, donations, and refund receipts.
• Keeps track of program supplies and inventory stock.
• Ensures resident assessment, admission, and orientation are being completed correctly, with dignity and respect for each person participating in the process.
• Works collaboratively with agencies wherever needed (e.g., other transitional housing agencies, community housing, PACT, SOS, HELP).
• Resolves all issues that arise within the buildings with residents or staff.
• Performs Resident Support Worker duties and other related tasks when needed.
• Provides orientation and training to new Resident Support Workers. Directs Resident Support Worker to other teams as needed (IT, facilities, finance, reception).
• Provides resident advocacy as needed.
• Audits resident files on a regular basis.
• Provides input into Resident Support Worker annual performance evaluations.
• Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
• Reviews information and resident forms to ensure correct information and relevance.
• Participates in annual program operation planning.
• Reviews training manuals to ensure information is current.
• Conducts monthly inspections, audits and reporting (storage, temperature, files, supplies).
• Coordinate with program manager and facilities team for any building, or equipment breakdown, repair or replacement.
• May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service delivery.
• May complete resident room inspections and follow up as needed or directed.
• May support other residential positions in job related duties as assigned by supervisor.

2. Administrative:

• Develops shift schedules for the Resident Support Workers.
• Ensures scheduled vacation, medical and/or sick days (planned or immediate) are covered.
• Records accurate notes of day-to-day encounters.
• Maintains log books and completes daily reports.
• Answers program telephones and records/remits messages.
• Completes appropriate paperwork such as incident reports, vacation request, communication book etc., as required.
• Audits resident files as per procedures and accreditation standards.
• Monitors the disposal of stored properties.
• Attends staff meetings and Resident Support Team Leader meetings.
• When necessary, attends case conferences with Resident and management.
• May attend external agencies sector meetings.
• May conduct, or assist with, supervision meetings, coaching and provide input into performance evaluations of reporting Support Service Worker and practicum students.

WORKING CONDITIONS:

• Works with transitional housing teams at our West Campus location.

• Hours are shift work and will vary, depending on the operational requirements. Work schedule affecting lifestyle
• May deals with aggressive people.

• Potential of verbal, and less likely physical, attacks.
• Exposure to infectious diseases.
• Exposure to bodily fluids.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of two (2) years of Community College in a related field (i.e., social work)

• Police Information Check (PIC) with Vulnerable Sector Search

• Child Intervention Check Clearance
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider

• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers

• Class 5 Drivers License and satisfactory drivers abstract

Experience and Skilled Knowledge Requirements

• One year but less than three years prior related experience in frontline work in a social service setting, life skills and experience in a related field.

• Knowledge of support resources in the city.

Skills and Capabilities (examples provided below):

• Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.

• Effective customer service skills.

• Computer skills including MS Outlook, Word, Excel and familiarity with databases.

• Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviours.

• Attentive listening and observation of body language and able to monitor and read the environment.

• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations.

• Strong verbal and written communication skills to convey information to residents and community partners.

• Attention to detail, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Able to pack and lift resident’s belongings and engage in recreational activities.

Compensation:

The target hiring range for this position is $25.39 to $31.73 with a maximum of $38.08.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected]if you have a need for any accommodation and we will be pleased to discuss this with you.