Room Attendant/Housekeeper - Sheraton Fallsview Hotel

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

JOB SUMMARY

We are currently seeking a passionate, dependable, and detail-oriented Room Attendant to join our Housekeeping team at Sheraton Fallsview Hotel. In this role, you will be responsible for maintaining the highest standards of cleanliness and presentation throughout guest rooms while delivering exceptional service to ensure every guest enjoys a comfortable and memorable stay.

RESPONSIBILITIES

• Clean and service guest rooms according to Sheraton brand standards.
• Make beds and change linens as required.
• Replenish guest amenities, towels, and room supplies.
• Dust, polish, and sanitize furniture, fixtures, and surfaces.
• Vacuum carpets and perform floor care duties.
• Remove soiled linens, room service trays, and garbage from guest rooms.
• Respond promptly and professionally to guest requests and inquiries.
• Report maintenance concerns, safety hazards, and lost-and-found items.
• Maintain cleanliness and organization of housekeeping carts, storage areas, and workspaces.
• Follow all hotel policies, procedures, and health and safety regulations.
• Work collaboratively with team members and other departments to ensure guest satisfaction.

QUALIFICATIONS

• Previous housekeeping experience in a hotel environment is considered an asset.
• Possess a warm, friendly, and guest-focused demeanor.
• Demonstrated passion for hospitality and serving others.
• Excellent attention to detail and commitment to cleanliness standards.
• Strong organizational and time management skills.
• Ability to work efficiently in a fast-paced environment and manage multiple priorities.
• Ability to work independently with minimal supervision and as part of a team.
• Professional appearance and communication skills.
• Dependable with a strong attendance record.
• Ability to remain calm, courteous, and professional under pressure.
• Ability to lift, carry, push, and pull housekeeping equipment and supplies.
• Must be able to work flexible shifts, including evenings, weekends, and holidays.
• Additional language skills are considered an asset.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.