Sales Fulfillment Representative

FUNCTIONAL SUMMARY
We are seeking a results-driven Sales Fulfillment Representative to promote and sell our fulfillment services to potential clients. The ideal candidate will have a passion for sales, excellent communication skills, and the ability to build lasting client relationships. This role collaborates closely with our operations and logistics teams to ensure smooth order execution and high customer satisfaction.

MAIN DUTIES & RESPONSIBILITIES:

• Sales Growth: Identify, prospect, and generate new business opportunities by reaching out to potential clients in need of fulfillment services, including e-commerce businesses, retail operations, and direct-to-consumer brands.
• Client Consultations: Conduct thorough needs assessments and consultations with clients to understand their fulfillment needs, providing tailored solutions that align with their business objectives.
• Service Presentations: Present our fulfillment services to potential clients through product demos, presentations, and proposals, effectively communicating the value proposition of our solutions.
• Relationship Management: Build and nurture long-term relationships with clients, ensuring high levels of satisfaction and repeat business. Act as the main point of contact throughout the sales process and after the sale.
• Collaboration: Work closely with internal teams, including operations, logistics, and customer service, to ensure seamless delivery of fulfillment services and that client expectations are met.
• Market Research: Stay up-to-date on industry trends, competitors, and market conditions to effectively position the company’s fulfillment services.
• Sales Targets: Meet and exceed monthly, quarterly, and annual sales targets. Monitor progress against goals and adjust strategies as necessary to meet objectives.
• Reporting & Documentation: Maintain accurate records of sales activities, client interactions, and project progress in CRM systems. Provide regular reports on sales performance and market insights to management.

COMPETENCIES:

• Influence and Self Awareness: Understands strengths and limitations of how this influences performance.
• Build Relationships: Establishes strong working partnerships with individuals, teams and others to create opportunities and develop the organization.
• Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture.
• Focus on Results: Promotes vision linked to organizational objectives with a strong results orientation for accountability for self and department, continuous improvement and system and resource management.

SKILLS:

• Accuracy – Ensures data presented is free from error.
• Achievement Orientation – Drive to meet or exceed a standard of excellence.
• Attention to Detail – Driven by concern for order, quality and accuracy.
• Conceptual Thinking – Applies conceptual reasoning to come up with creative ideas.
• Developing Others – Encourages professional and personal growth.
• Planning and Organizing – Plans, coordinates and prioritizes work for self and others.
• Teamwork and Collaboration – Works cooperatively with others to achieve collective goals.
• Technological Mindset – Understands and uses modern technologies.

EDUCATION/QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3 years experience working in the e-commerce, logistics, or supply chain industry.
• Proven experience in sales, preferably within logistics, supply chain, or fulfillment services.
• Strong understanding of fulfillment processes, software and tools including warehousing, inventory management, order processing, and shipping.
• Exceptional communication and negotiation skills, both written and verbal.
• Strong problem-solving skills and the ability to think critically when addressing client needs.
• Self-motivated and results-oriented with a track record of meeting or exceeding sales targets.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work collaboratively with cross-functional teams to meet client demands.

ABOUT RELIABLE LOGISTICS:

Reliable Logistics is a solutions-based organization designed to help retailers, e-tailers, and consolidators optimize their logistics on a global scale. Predominately focused on e-commerce logistics intra-Canada, inbound Canada, and outbound Canada, Reliable Logistics provides an end-to-end solution including trucking (LTL/FTL), customs, fulfillment, and parcel shipping. We have a proven track record of servicing clients for over 20 years working successfully with enterprises of all sizes including fortune 500 companies. We are growing and looking for someone who is ready to grow with us. Confidence in our people is the basis of our drive and dedication to our customers.

WHY JOIN US?

• Opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Work in an environment where safety is our first priority

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team [email protected].