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Publié il y a 4 mois

Technical Support Engineer- Canada

@ Autofleet

Toutes ses offres Site Web

Toronto, Ontario

HybrideTemps plein3+ ans d’expérience
Postuler
SIGNAUX

En bref

Autofleet is hiring a full-time Technical Support Engineer in Canada to serve as frontline technical problem-solver for high-value enterprise customers. The role involves diagnosing complex product issues, joining customer meetings and integrations, and sharing product feedback with Product and R&D. The position is shift-based and requires weekend work.

Responsabilités :

  • Diagnose and resolve complex product issues for enterprise customers
  • Apply advanced troubleshooting when standard solutions fail
  • Collaborate with Product and R&D on critical bugs
  • Take part in customer meetings and integrations
  • Provide product configuration guidance

Résumé des exigences :

  • At least 3 years in technical support or similar role
  • Experience with JSON, SQL, APIs and webhooks
  • Experience with log analysis and error debugging
  • Strong customer-facing skills
  • Fluent spoken and written English
  • Legally eligible to work in Canada

Outils et compétences

GCPJiraIntercomNotion
Source et dates

Site carrière / système de candidatures · workable

Date publiée par l’employeur
2026-07-06
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Horairefins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Autofleet

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

The leading optimization platform for fleets and mobility operators

Description complète de l’entreprise

Autofleet is the leading optimization platform for fleets and mobility operators. A wholly owned subsidiary of Element Fleet Management, Autofleet’s AI-powered platform streamlines and automates fleet operations across industries, maximizing efficiency and customer experience with innovative technology. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet downtime and opening up new mobility services. Autofleet is active worldwide, optimizing tens of thousands of vehicles and millions of monthly rides for leading mobility operators in multiple verticals such as Rental, Taxi & Rideshare fleets, Shared Mobility operators, OEMs, Logistics and others.

Abonnés LinkedIn
36 034
Personnes associées sur LinkedIn
131
Bureaux déclarés
  • HaMelacha 3, Tel Aviv, IL 6721503 , IL
Catégories d’activité
  • Fleet Management
  • Car Sharing
  • Software
  • Enterprise Applications
  • Enterprise Software
  • Last Mile Transportation
  • Ride Sharing
Autres noms enregistrés
  • Autofleet
Spécialités
  • Fleet Management
  • Fleet Optimization
  • Route Optimization
  • EV
  • AV
  • Software Development
  • Delivery Management
  • Dispatch App
  • Last-mile Delivery
  • Fleet Tasks
  • Fleet Management Software
  • Motor Pooling
  • Postal Operations
  • EV Planning
  • Autonomous Mobility
  • Field Service Routing
  • Rideshare Software
  • Fleet Simulator
  • Car Rental Software
  • Mobility Operators
  • and Corporate Fleet
Le profil indique une agence de recrutement
Non
Investissement total déclaré
27 500 000

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Autofleet is the leading optimization platform for fleets and mobility operators. A wholly owned subsidiary of Element Fleet Management, Autofleet’s AI-powered platform streamlines and automates fleet operations across industries, maximizing efficiency and customer experience with innovative technology. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet…

ChampValeur
SecteurSoftware Development
Taille51-200 employees
Siège socialTel Aviv, IL
Type d’organisationPrivately Held
SpécialitésFleet ManagementFleet OptimizationRoute OptimizationEVAVSoftware DevelopmentDelivery ManagementDispatch AppLast-mile DeliveryFleet Tasks
Offres sur Jobsy2
LinkedInVoir la page
Description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment
  • At least 3 years in technical support engineer or similar technical role
  • Strong customer-facing skills
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Must be legally eligible to work in Canada

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