Work Management Clerk | Fulltime-Remote

Work Management Clerk - Remote within Ontario

QSP Geographics Inc. (QSP) is a fast-growing geospatial technology company that provides a range of industry-leading solutions in disciplines that include GIS services, CAD drafting, survey, engineering, and asset management services. We presently have over 125 employees with offices in Toronto and Ottawa.

About the job:

To support QSP’s growth, we are currently seeking a Work Management Clerk for full time, remote work. The primary responsibility of this role is to be responsible for scheduling/planning all the jobs in your regions/coverage. Schedule daily/weekly work to Customer Crew/Technicians based on the skill set.

Responsibilities:

• Managing the ordering and tracking of all permits and locates required from the local municipality
• Manage a work tracker for your region, reviewing all work in the queue, and then either submit it for customer approval or assign to a customer technician and coordinate with customer for scheduling
• Weekly/Daily meeting with field supervisors and managers to present the planned work for the upcoming week.
• Contacting customer every day to book appointments and provide updates about the timelines to avoid escalations
• Scheduling next day tasks on route sheets for field technician, reviewing these assignments in daily meetings with the field supervisor, and dropping the next day’s planned workorders in click application
• Regularly review and clean the shared mailbox to ensure nothing gets overlooked. Delegate tasks promptly by assigning workorder based on priority

Skills:

• Demonstrated sound knowledge of standard PC software.
• Excellent organizational and multi-tasking skills to work independently, using good judgment and to meet required deadlines.
• Proven excellent verbal and written communication and interpersonal skills with the ability to articulate messages and ensure effective delivery to both internal and external customers and contractors in a professional manner via phone, emails, and/or text message.
• Dependable and professional with the ability to provide consistently high results working independently from home.
• Proven ability to work under pressure with minimal supervision.
• Results oriented; able to handle many different tasks and maintain a high level of individual and team performance, focused on providing excellent customer service.
• Ability to perform to required standards during periods of high work volume
• A minimum of 2 years of office-related experience

Technical Competencies:

• Ability to read and understand a variety of archived records and documents
• Ability to identify errors and troubleshoot to correct.
• The ability to read engineering drawings is an asset.
• Post-secondary school education or equivalent.

In addition to having:

• Exceptional organizational, interpersonal and communication skills
• A professional and business-like manner
• An excellent understanding and command of the English language.
• Ability to work independently or part of a larger team environment.

Successful QSP employees:

• Are Customer-centric – they understand and embrace the role of delivering exemplary service
• Lead – they lead by example through their actions and attitudes
• Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
• Commit to Excellence - in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:

• Potential to lead innovative projects and initiatives
• Career path exploration and development opportunities
• Opportunities to get involved with teams and charitable events that support the community
• Comprehensive total reward package

Top Benefits:

As a team member at QSP you will enjoy:

• Competitive Rates
• Comprehensive benefits package.
• Career development, cross functional training, and advancement opportunities.

Schedule:

• 8 hour shift
• Day Shift
• Monday to Friday
• Fulltime Remote

QSP Geographics Inc. is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, QSP Geographics Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all applicants for their interest; however, only candidates considered for interviews will be contacted.