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Publié le mois dernier

Bilingual Call Centre Agent (French/English)

@ Xperigo

Toutes ses offres Site Web

Moncton, Nouveau-Brunswick

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SIGNAUX

En bref

Xperigo is hiring bilingual (English/French) Solutions Specialists to support roadside assistance customers across Canada and the U.S. The role involves handling calls, coordinating services such as towing and tire changes, and solving problems with empathy. Schedules include daytime, evening and a limited overnight team with remote work and set shifts.

Responsabilités :

  • Support customers in English and French
  • Coordinate roadside assistance such as towing and tire changes
  • Listen, solve problems and find solutions
  • Deliver positive customer experience

Résumé des exigences :

  • Strong bilingual communication in English and French
  • Calm, empathetic approach
  • Strong problem-solving skills
  • High school diploma or equivalent
  • Customer service or contact centre experience is an asset

Outils et compétences

BilingualismCustomer experienceCommunication skillsProblem solvingCustomer serviceTraining and development

Avantages mentionnés

Assurance maladieSoins dentairesRégime de retraiteMieux-être
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-09-30
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Horairejour, soir, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile, Bureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Vérificationscasier judiciaire
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Prime de rendement, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Xperigo

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

CONNECTED AUTOMOTIVE EXPERIENCES

Description complète de l’entreprise

Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for over 30 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services. It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history of providing roadside assistance services, the Canadian Automobile Association (CAA) founded Xperigo to serve as the B2B provider of roadside assistance services to this market. Today, with exclusive access to the CAA Roadside Assistance service network, Xperigo leverages direct integration with over 6,000 of the top service providers across Canada to deliver the fastest response times and highest quality service in the industry. Xperigo is the premier provider of B2B roadside assistance services in the country. To maintain its leadership position as a customer experience management company in the era of the connected car, Xperigo has invested wisely in people, processes and technology. Working closely with the top automotive brands in the business, Xperigo has evolved beyond roadside assistance to become a valued strategic partner in the automotive sector. Today, with its world-class contact centre and robust technology platform, Xperigo provides a full suite of mobility-related services tailored for automotive customers. Xperigo utilizes new and emerging technology to manage the customer experience both inside and outside the vehicle, with the goal of transforming any negative car ownership events into positive brand experiences. Xperigo has been keenly focused on making the right investments to position the company as a top strategic partner today, and one that is well prepared for the future of automotive mobility.

Abonnés LinkedIn
2 632
Personnes associées sur LinkedIn
136
Bureaux déclarés
  • 3760 14th Ave, Unit 202, Markham, Ontario L3R 3T7, CA
  • 12 Millenium Blvd., Moncton, New Brunswick E1C 0M3, CA
Catégories d’activité
  • Automotive
  • Customer Service
  • Field Support
  • Telecommunications Services
  • Telecommunications
Autres noms enregistrés
  • Xperigo
Spécialités
  • Call Centre Services
  • Roadside Assistance
  • EV Charging
  • Telematics
  • Contact Centre
  • Call Center
  • Contact Center
  • Electric Vehicles
  • Salesforce
  • and Fleet
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for over 30 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services. It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history…

ChampValeur
SecteurOutsourcing and Offshoring Consulting
Taille201-500 employees
Siège socialMarkham, Ontario
Type d’organisationPrivately Held
Fondée en1992
SpécialitésCall Centre ServicesRoadside AssistanceEV ChargingTelematicsContact CentreCall CenterContact CenterElectric VehiclesSalesforceand Fleet
Offres sur Jobsy1
LinkedInVoir la page
Description

Life is better at Xperigo!

At Xperigo, our purpose is simple – “Empowering people to explore what’s possible”.

That starts with our people.

We are looking for Bilingual Solutions Specialists (English/French) to join our team and help deliver exceptional experiences for our customers across Canada and the U.S.

If you’re a natural problem solver who enjoys helping people, stays calm when things don’t go as planned, and wants an opportunity to learn and grow, we’d love to meet you.

What you’ll do

You’ll be the person customers count on when they need help.

You will:

  • Support customers in English and French with empathy and confidence
  • Coordinate roadside assistance, including towing, tire changes, fuel delivery etc.
  • Listen, solve problems, and find solutions for each situation
  • Deliver a positive customer experience while balancing quality and efficiency
  • Learn new programs, build your skills, and contribute to continuous improvements

What you bring

  • Strong bilingual communication in both English & French and listening skills
  • Calm, empathetic approach to helping people
  • Strong problem-solving skills and the ability to think on your feet
  • High school diploma or equivalent
  • Customer service, contact centre or related experience is an asset

Why Life is Better Here

At Xperigo, we prioritize the well-being, growth, and satisfaction of our employees. As a valued member of our team, you'll enjoy a range of benefits and opportunities designed to support your success and enhance your overall experience with us. You'll have access to:

  • Competitive compensation
  • Paid Vacation
  • Health, Dental and Wellness benefits
  • 100% matched DC Pension Plan
  • Performance Incentives
  • Training and Development
  • Employee perks
  • Opportunities to grow your career from within

Looking for a schedule that works differently?

Along with our regular daytime and evening opportunities, we're hiring a limited number of people for our dedicated overnight team.

Overnight opportunities offer:

  • Consistent 11:00 PM to 7:00 AM shift with two set days off
  • Higher overnight compensation
  • Dedicated remote work opportunity, with occasional on-site training as required
  • Set schedules with no shift bidding
  • Opportunities to learn additional programs and expand your skills

Who we are

Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide the best in-class customer service experiences to our clients, who range from automotive manufacturers and rental car companies to other organizations with large vehicle fleets or customer service needs. We are dedicated to driving change through innovative technology solutions by continually exceeding our clients’ expectations.

Xperigo is an Equal Opportunity Employer and is committed to fostering an inclusive and accessible workplace. We provide accommodations throughout the recruitment and selection process. If you are selected to participate in the hiring process, please inform Xperigo of any accommodation(s) that you may require to ensure your equal and full participation.

Please be advised that all offers of employment are conditional upon satisfactory completion of background checks. Your personal information collected during the recruitment process is handled in strict compliance with the applicable federal and provincial Privacy Laws.

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