Executive Assistant / Client & Operations Coordinator (Bilingual)

Ritchie’s Flooring

Location: 19 Plaza Blvd, Moncton, NB

Position Overview

Ritchie’s Flooring is seeking a highly organized, professional, and personable Executive Assistant / Client & Operations Coordinator to support the day-to-day operations of our growing flooring business.

This position works closely with management, clients, suppliers, installers, and contractors to ensure excellent customer service, effective communication, and the smooth administration of flooring projects.

The ideal candidate is detail-oriented, dependable, and comfortable managing multiple priorities in a busy environment.

Key Responsibilities

• Act as a point of contact for clients and assist with customer inquiries.
• Schedule appointments, site visits, measurements, installations, and follow-ups.
• Prepare quotes, estimates, purchase orders, invoices, and other documentation.
• Follow up on outstanding quotes and customer decisions.
• Coordinate with suppliers regarding product availability, pricing, deliveries, and lead times.
• Track flooring orders from the time they are placed through to delivery and installation.
• Communicate with installers and contractors regarding schedules and project requirements.
• Maintain accurate customer and project records.
• Assist with accounts receivable/payable and general bookkeeping duties.
• Manage emails, phone calls, calendars, and correspondence.
• Help resolve customer concerns professionally and efficiently.
• Maintain organized files for projects, products, warranties, and customer information.
• Assist management with various administrative and operational tasks.
• Identify opportunities to improve organization, communication, and efficiency within the business.

Qualifications & Skills

• Bilingual proficiency in English and French is required.
• Strong organizational and time-management skills.
• Confidence communicating with customers, contractors, suppliers, and employees.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Strong computer skills and willingness to learn new software.
• Experience with Microsoft Office, email, spreadsheets, and scheduling.
• Previous experience in administration, customer service, construction, flooring, or a related industry.
• Ability to work independently, take initiative, and complete tasks without constant direction.
• Professionalism, dependability, and the ability to maintain confidentiality.
• A positive attitude and enthusiasm for working in a busy, growing business.

Flooring Industry Knowledge – An Asset

Previous experience in flooring, construction, renovation, or building materials would be a strong asset.

Knowledge of products such as hardwood, engineered flooring, LVP/LVT, laminate, carpet, tile, adhesives, and installation methods would be beneficial.

Industry experience is not necessarily required. Candidates who are organized, capable, and willing to learn are encouraged to apply.

Key Qualities for Success

In addition to the qualifications listed above, the following qualities are especially important to success in this role:

1. Organization: Ability to effectively manage quotes, orders, customer information, installer coordination, and schedules.
2. Communication: Confidence and professionalism when working with customers, tradespeople, suppliers, and team members.
3. Follow-Through: A proactive approach to completing tasks, meeting deadlines, and ensuring important details are not overlooked.
4. Initiative: Ability to recognize what needs to be done and take appropriate action independently.
5. Professionalism & Personality: A friendly, approachable, and professional attitude that represents Ritchie’s Flooring positively.

Join Our Team

This is an opportunity to play an important role in the daily operations of a growing business, working closely with management and a variety of clients, suppliers, and industry professionals.

If you are organized, motivated, and take pride in keeping things running smoothly, we

encourage you to apply.