Contact Center Solution Architect – Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | IVR | CTI
Toronto, ONAN
Astra North Infoteck Inc.
Candidates need hands-on experience with Salesforce Service Cloud Voice and Amazon Connect, strong knowledge of IVR, telephony and CTI architecture, and MuleSoft API-led integration. Knowledge of conversational AI, integration security and governance is also required.
Salesforce Service Cloud Voice, Amazon Connect, MuleSoft, Amazon Lex, AWS Lambda, Contact Lens