CCaaS Delivery Lead
Toronto, ON +4Accenture Inc Company
10+ ansCandidates need 10+ years designing and delivering cloud contact centre platforms such as Amazon Connect, NICE, Twilio, Avaya, Cisco or Genesys, plus 7+ years of project and change management. Strong English is required for regular work with clients across Canada, the US and other countries.
Amazon Connect, NICE, Twilio, Avaya, Cisco, Genesys
CCaaS Tech Consultant - Amazon Connect
Toronto, ON +1Accenture Inc Company
2+ ansCandidates need 2-4 years of experience with contact center technologies or cloud platforms, including hands-on Amazon Connect work. A university degree, working knowledge of AWS, APIs, and integrations, and fluent English are required.
Amazon Connect, AWS, APIs
CCaaS Tech Lead - Amazon Connect
Toronto, ON +3Accenture Inc Company
7+ ansCandidates need 7+ years in technical delivery or solution architecture, proven CCaaS transformation experience and deep Amazon Connect knowledge. They also need cloud, API and integration skills, agentic AI exposure, agile leadership and a university degree.
Amazon Connect, AWS
Amazon Connect Functional Lead
Toronto, ONAccenture Inc Company
3+ ansCandidates need at least 3 years of hands-on Amazon Connect functional experience, including routing, contact flows and Contact Lens, plus 3 years with AWS services such as Lambda, DynamoDB, S3, CloudWatch and Lex. A bachelor's degree in computer science or a related field is required.
Amazon Connect, Contact Lens, AWS Lambda, DynamoDB, Amazon S3, CloudWatch
AWS Connect Engineer
Toronto, ONAccenture Inc Company
5+ ansCandidates need 5+ years of AWS Connect or contact center engineering experience in large enterprises, strong AWS architecture and migration skills, and a bachelor's degree in computer science or a related field.
AWS Connect, Amazon Web Services
Consulting Manager - Utilities Customer Experience and Transformation
Montréal, QCAccenture Inc Company
5+ ans2+ gestionCandidates need fluent French and English, at least 5 years in the utilities industry including 2 years leading a workstream, and experience in meter-to-cash or utility program design. Hands-on knowledge of utility customer platforms such as Oracle CC&B, SAP for Utilities or Salesforce is needed, along with energy transition and demand-side management expertise.
Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities, S/4HANA Utilities, Salesforce
SAP Delivery Lead
Montréal, QCAccenture Inc Company
10+ ansAccenture needs candidates with 10+ years of SAP experience, including S/4HANA implementations and at least one SaaS product, plus proven multi-project delivery governance and fluent English.
SAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Concur, SAP BTP