Functional Systems Specialist/IT Business Analyst
Toronto, ON44,88–51,99 $/hContrat
Randstad Canada
8+ ansCandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.
Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint
Quality Assurance and Continuous Improvement Coordinator
Montréal, QC25 $/hContrat
Randstad Canada
Candidates need a background in QA, customer operations, contact-centre support or process improvement. Fluent English and French, a track record of removing manual work, and strong spreadsheet and data analysis skills are required.
Genesys Cloud, Salesforce, Power BI, Power Automate