Experienced Call Center Operations Supervisor
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need at least 3 years of supervisory experience in a BPO contact center, strong leadership and communication skills, and proficiency with contact center tools, CRM systems and reporting platforms. An associate degree, certification or equivalent training and experience is required.
CRM systems, Contact center reporting platforms
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ ans2+ gestionCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms