Contact Center Recruiter
Sydney, NSMCI Careers
1+ ansCandidates need an associate degree, certification or equivalent training and experience, plus at least one year of recruitment experience, ideally in a BPO or high-volume setting. Strong sourcing, interviewing and evaluation skills, familiarity with applicant tracking systems, and good communication and organization are also required.
Applicant tracking system
Contact Center Trainer
Sydney, NSMCI Careers
2+ ansCandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ ans1+ gestionCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Contact Center Quality Assurance Manager
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
Talent Acquisition Specialist
Sydney, NSMCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
Sales Supervisor I
Sydney, NSMCI Careers
3+ ans1+ gestionMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
AI Operations Analyst
CanadaMCI Careers
3+ ansMCI Careers needs candidates with a bachelor's degree in business, operations, information systems, analytics or technology, plus at least 3 years of operations or business analysis experience. Strong analytical, reporting, documentation and stakeholder communication skills are required.
Reporting tools, Productivity tools, Business intelligence tools
AI Business Analyst
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in business, information systems, computer science or a related field, plus at least 3 years of business analysis or process improvement experience. Strong analytical, communication, and stakeholder facilitation skills are required.
Customer experience, Business analysis, Requirements gathering, Business processes, Stakeholder management, Collaboration
AI Governance Analyst
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in a related field and at least 3 years of experience in governance, risk, compliance, audit, or information security. They should understand AI and generative AI, know governance and compliance frameworks, and write clear policies and reports.
Customer experience, Documentation, Hazard assessment, Regulatory compliance, Reporting, Leadership
AI Data Annotation Lead
CanadaMCI Careers
4+ ans2+ gestionCandidates need a bachelor's degree in a related field, at least 4 years in data annotation, content operations or quality assurance, and at least 2 years of leadership experience. Strong organization, analysis, communication and stakeholder management skills are also required.
Reporting tools, Productivity tools, Annotation platforms
AI Content Reviewer
CanadaMCI Careers
2+ ansCandidates need at least 2 years in content review, quality assurance, moderation or compliance, a degree or diploma in a related field, strong written communication, and attention to detail. Proficiency in Microsoft Office or Google Workspace is also required.
Microsoft Office, Google Workspace
AI Security Analyst
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in a related field and 3+ years of cybersecurity, information security or risk management experience. Strong knowledge of AI and machine learning concepts, security frameworks, cloud security and incident response is needed, along with strong communication skills.
Customer experience, Security threats, Regulatory compliance, Risk management, Machine learning, Incident response
Senior AI Prompt Engineer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field and at least 5 years of experience in AI, software or a related area, including 2 years with generative AI. They must have hands-on experience designing and testing prompts for large language models.
OpenAI, Anthropic, Gemini, Claude
Principal Prompt Engineer
CanadaMCI Careers
7+ ansCandidates need a bachelor's degree in a related field, at least 7 years of professional experience and at least 5 years working with generative AI and large language models. They also need deep prompt engineering expertise, enterprise AI design experience, leadership and mentoring experience, and strong communication and stakeholder skills.
OpenAI, Anthropic, Gemini, Claude
AI Trainer
CanadaMCI Careers
2+ ansCandidates need a bachelor's degree in a related field and at least 2 years of experience in AI training, content evaluation, data annotation, QA or research. Strong attention to detail, written communication and Microsoft Office or Google Workspace skills are required.
Microsoft Office, Google Workspace, LLMs, annotation platforms, AI evaluation platforms
Senior AI Systems Administrator
CanadaMCI Careers
5+ ansMCI needs candidates with at least 5 years of systems administration experience, including support for AI, machine learning, or high-performance computing environments. Candidates should know cloud platforms, Linux and Windows servers, networking, and containerization.
Kubernetes, Docker, Terraform, AWS, Azure, GCP
AI Data Annotator
CanadaMCI Careers
Candidates need a diploma or degree in IT, data science, linguistics, business or a related field, plus data entry, annotation or quality assurance experience. Strong attention to detail, written communication, Microsoft Office or Google Workspace skills and a basic understanding of AI and machine learning are expected.
Microsoft Office, Google Workspace
Senior AI / ML Engineer
CanadaMCI Careers
5+ ansCandidates need at least 5 years of software engineering, machine learning or AI development experience, strong Python and ML framework skills, and experience deploying models to production. A bachelor's degree in a related field, cloud and distributed systems knowledge, and experience mentoring teams are also required.
Python, TensorFlow, PyTorch, Scikit-learn, XGBoost
Senior RAG Engineer
CanadaMCI Careers
5+ ansCandidates need at least 5 years of software engineering experience and a bachelor's degree in a related field. MCI expects hands-on experience designing enterprise RAG solutions, strong Python and backend skills, and knowledge of embeddings, vector databases and LLM integration.
Pinecone, Weaviate, Chroma, Milvus, LangChain, LlamaIndex
Senior AI Agent Developer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field and at least 5 years of software engineering experience, including building AI agents or AI-powered applications. Strong advanced Python, LLM and generative AI, and enterprise integration skills are required, along with experience in Agile teams and mentoring developers.
Python, Docker, Kubernetes, CrewAI, LangGraph, AutoGen
Senior AI Product Manager
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree, at least 5 years of product management experience, and proven experience leading technology, data or AI products. Strong skills in Agile methods, roadmaps, stakeholder communication and product metrics are required.
Customer experience, Prioritization, Product comprehension, Stakeholder management, Communication skills, Process improvement
Senior Generative AI Engineer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field, at least 5 years of software engineering experience, and at least 3 years building generative AI solutions. Strong Python skills, LLM expertise, and experience leading technical work and mentoring engineers are required.
Python, LangChain, LangGraph, LlamaIndex, OpenAI, Anthropic
AI Agent Developer
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in computer science or a related field and at least 3 years of software development experience. They must be strong in Python and API development, understand LLMs and generative AI, and have experience with agent frameworks and workflow automation.
Python, CrewAI, LangGraph, AutoGen, OpenAI Agents, Docker