Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ ans2+ gestionCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ ansCandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ ans1+ gestionCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
AI Operations Analyst
CanadaMCI Careers
3+ ansMCI Careers needs candidates with a bachelor's degree in business, operations, information systems, analytics or technology, plus at least 3 years of operations or business analysis experience. Strong analytical, reporting, documentation and stakeholder communication skills are required.
Reporting tools, Productivity tools, Business intelligence tools
AI Data Annotation Lead
CanadaMCI Careers
4+ ans2+ gestionCandidates need a bachelor's degree in a related field, at least 4 years in data annotation, content operations or quality assurance, and at least 2 years of leadership experience. Strong organization, analysis, communication and stakeholder management skills are also required.
Reporting tools, Productivity tools, Annotation platforms
AI Security Analyst
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in a related field and 3+ years of cybersecurity, information security or risk management experience. Strong knowledge of AI and machine learning concepts, security frameworks, cloud security and incident response is needed, along with strong communication skills.
Customer experience, Security threats, Regulatory compliance, Risk management, Machine learning, Incident response
Senior AI Prompt Engineer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field and at least 5 years of experience in AI, software or a related area, including 2 years with generative AI. They must have hands-on experience designing and testing prompts for large language models.
OpenAI, Anthropic, Gemini, Claude
Principal Prompt Engineer
CanadaMCI Careers
7+ ansCandidates need a bachelor's degree in a related field, at least 7 years of professional experience and at least 5 years working with generative AI and large language models. They also need deep prompt engineering expertise, enterprise AI design experience, leadership and mentoring experience, and strong communication and stakeholder skills.
OpenAI, Anthropic, Gemini, Claude
AI Trainer
CanadaMCI Careers
2+ ansCandidates need a bachelor's degree in a related field and at least 2 years of experience in AI training, content evaluation, data annotation, QA or research. Strong attention to detail, written communication and Microsoft Office or Google Workspace skills are required.
Microsoft Office, Google Workspace, LLMs, annotation platforms, AI evaluation platforms
Senior AI Systems Administrator
CanadaMCI Careers
5+ ansMCI needs candidates with at least 5 years of systems administration experience, including support for AI, machine learning, or high-performance computing environments. Candidates should know cloud platforms, Linux and Windows servers, networking, and containerization.
Kubernetes, Docker, Terraform, AWS, Azure, GCP
AI Data Annotator
CanadaMCI Careers
Candidates need a diploma or degree in IT, data science, linguistics, business or a related field, plus data entry, annotation or quality assurance experience. Strong attention to detail, written communication, Microsoft Office or Google Workspace skills and a basic understanding of AI and machine learning are expected.
Microsoft Office, Google Workspace
Senior RAG Engineer
CanadaMCI Careers
5+ ansCandidates need at least 5 years of software engineering experience and a bachelor's degree in a related field. MCI expects hands-on experience designing enterprise RAG solutions, strong Python and backend skills, and knowledge of embeddings, vector databases and LLM integration.
Pinecone, Weaviate, Chroma, Milvus, LangChain, LlamaIndex
Senior AI Agent Developer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field and at least 5 years of software engineering experience, including building AI agents or AI-powered applications. Strong advanced Python, LLM and generative AI, and enterprise integration skills are required, along with experience in Agile teams and mentoring developers.
Python, Docker, Kubernetes, CrewAI, LangGraph, AutoGen
Senior Generative AI Engineer
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree in a related field, at least 5 years of software engineering experience, and at least 3 years building generative AI solutions. Strong Python skills, LLM expertise, and experience leading technical work and mentoring engineers are required.
Python, LangChain, LangGraph, LlamaIndex, OpenAI, Anthropic
AI Agent Developer
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in computer science or a related field and at least 3 years of software development experience. They must be strong in Python and API development, understand LLMs and generative AI, and have experience with agent frameworks and workflow automation.
Python, CrewAI, LangGraph, AutoGen, OpenAI Agents, Docker
AI / Machine Learning Engineer
CanadaMCI Careers
3+ ansCandidates need at least 3 years of experience building machine learning or AI solutions, a bachelor's degree in a related field, and strong Python skills. They should know model deployment, large datasets and cloud platforms.
Python, TensorFlow, PyTorch, Scikit-learn, XGBoost, Docker
RAG Engineer
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in a computing or data field and at least 3 years of software or AI engineering experience. Strong Python skills, experience with RAG, embeddings and LLMs, and familiarity with AWS, Azure or Google Cloud are required.
Pinecone, Weaviate, Milvus, Chroma, LangChain, LlamaIndex
Generative AI Engineer
CanadaMCI Careers
2+ ansCandidates need a bachelor's degree in a related field and 2+ years in systems administration, DevOps or infrastructure, ideally in AI/ML environments. They should know cloud platforms, Docker and Kubernetes, Linux scripting, and ML frameworks such as TensorFlow and PyTorch.
Docker, Kubernetes, Terraform, Ansible, Jenkins, TensorFlow
AI Prompt Engineer
CanadaMCI Careers
3+ ansCandidates need a bachelor's degree in a related field and at least 3 years of experience in AI, analytics, QA or a related area. Strong analytical, writing and communication skills, and familiarity with LLMs and prompt engineering, are required.
OpenAI GPT, Anthropic Claude, Google Gemini
Senior Business Development Specialist
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree or equivalent experience, five years of sales and leadership experience in IT, BPO, consulting or software, and a record of selling managed services or technology products. Strong written and verbal communication, Microsoft Office skills and the ability to work independently are also required.
Microsoft Office Suite, Hoovers, Mintel, Telephone headset
Senior BPO Business Development Manager
CanadaMCI Careers
3+ ans5+ gestionCandidates need a bachelor's degree in business, marketing or a related field (MBA preferred), 3+ years of BPO sales with at least 5 years in leadership, and proven success managing remote sales teams. They also need strong knowledge of BPO and outsourcing models, excellent communication and negotiation skills, and experience with CRM and sales analytics tools.
CRM tools, Sales analytics platforms, Telephone headset, Computer
AI Systems Administrator
CanadaMCI Careers
2+ ansCandidates need a bachelor's degree in a related field and 2+ years of systems administration, DevOps or infrastructure experience, ideally in AI/ML environments. Strong cloud, container, Linux and scripting skills are required.
Docker, Kubernetes, Terraform, Ansible, Jenkins, TensorFlow