Contact Center Manager
CanadaTemps plein
TC
TP Canada
3+ ans3+ gestionCandidates need at least 3 years of management experience in an inbound or outbound contact center, plus a bachelor's degree or equivalent contact center or business experience. Strong leadership, decision-making, problem-solving and communication skills are required, and English fluency is essential.
Customer service, Strategic planning, Regulatory compliance, Management department processes, Process improvement, Sales